Openstream.ai notches patent for multimodal AI-driven digital twin – Mobihealth News

Conversational AI organization Openstream.ai announced a new patent for automated digital twin technology that gives EVA, or enterprise virtual assistant, users the ability to utilize virtual assistants that are digital twins of human experts in their respective fields.  The digital twins share their human counterparts’ knowledge and unique personas and engage in empathetic, hallucination-free conversations […]

AI Won’t Replace Humans: Why the Human Touch Still Matters in Customer Conversations – G2

Conversational AI in customer communications has become commonplace in the past year. This is especially true in industries such as education, healthcare, automotive, real estate, and travel. While often seen as a positive development that increases efficiency and productivity, fears that AI will replace human jobs have also crept into the discussion. Will customer service […]

The Hottest Trends in Contact Center Conversational Intelligence – CX Today

Conversational intelligence software empowers companies to compete based on exceptional customer service. Offering insights into everything from sentiment to intent, this technology helps organizations map customer journeys and deliver incredible experiences. For years, companies have relied on solutions powered by natural language processing and machine learning. Now, as the AI landscape evolves, new trends in […]

Narendra Modi in Conversation With Bill Gates: ‘Aai’ and ‘AI’ Among an Indian Child’s First Words Now – News18

Prime Minister Narendra Modi with Microsoft co-founder Bill Gates during a meeting at his residence, in New Delhi on March 28, 2024. (X/@BJP4India) During the conversation with Bill Gates, PM Narendra Modi also shared recent practical use-cases of AI in governance, particularly during the G20 Summit last year In a free-wheeling chat with Microsoft co-founder […]

Openstream.ai Bridges Human-Machine Conversations With Next-Gen Voice Agents – PYMNTS.com

In the rapidly evolving landscape of conversational artificial intelligence (AI), companies are vying to deliver solutions that can effectively bridge the gap between human and machine interactions.  Openstream.ai’s newly patented software aims to help businesses interact through its Enterprise Virtual Assistant (EVA) platform. The company said EVA enables the creation of AI avatars, virtual assistants […]

UC Irvine’s AI-powered conversational health agent is ready for developers – Healthcare IT News

At the University of California Irvine Sue & Bill Gross School of Nursing, faculty members are developing ways for artificial intelligence to help deliver better patient care and improved outcomes. Amir Rhamani is a professor at the nursing school – and also a computer science professor at the Donald Bren School of Information and Computer […]

NICE Named a Leader in the 2024 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center … – Directors Club News

NICE announced that it has been named a Leader in the 2024 Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report. For a complimentary copy of the report, click here. Aragon Research analysts evaluated 20 providers that include conversational AI technology within their intelligent contact centre (ICC) offerings, or providing solutions focused […]

Drift Leads in Conversation Automation Solutions for B2B Report – Martechcube

Drift, a Salesloft company and the leader in buyer experience and Conversational AI, announced it has been recognized as a Leader in The Forrester Wave™: Conversation Automation Solutions for B2B, Q1 2024 report. Drift received the highest scores possible in 17 of 33 criteria. In tandem with this recognition, Drift also announced general availability of Site Concierge […]