ComOps and PolyAI Announce Strategic Partnership to Revolutionize Contact Center Operations – Hospitality Net

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Today, ComOps, a leader in strategic consulting and specialized support in hospitality, is thrilled
to announce a strategic partnership with PolyAI, a leading provider of conversational AI voice
assistants for enterprises. With this partnership, ComOps will become a reseller of the PolyAI
service, expanding their profound footprint in contact center resort operations with the PolyAI’s
award winning, phone-first platform.


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PolyAI’s customer-led voice assistants are known for handling over 50% of contact center
volume within their extensive hospitality client base, a testament to their efficiency and
effectiveness. ComOps Conversational AI powered by PolyAI, takes advantage of ComOps’
depth and breadth of expertise and the best-in-breed PolyAI solution, signifying a synergy of
technology and industry vision.

The CEO of ComOps expressed excitement about the partnership, stating, “Partnering with
PolyAI, a world leader in the conversational AI space, aligns perfectly with our goals to drive
innovation in hospitality. We are proud to extend their formidable team with our industry-specific

Michael Cibelli, Vice President of Channels at PolyAI, also commented on the collaboration:
“We are looking forward to having ComOps as a respected brand and valued partner in our
ecosystem. Their established expertise in integrated resort operations will be invaluable in
bringing our AI-driven solutions to new heights.”

This partnership marks a significant step in enhancing customer experiences in the hospitality
industry, leveraging cutting-edge AI technology and deep industry knowledge to revolutionize
contact center operations.

For more information, please contact: Robert Levine CEO of ComOps, [email protected],

About ComOps:

ComOps provides strategic consulting and specializes in support-as-a-service for commercial
operations. With decades of experience in contact center operations, revenue management,
digital innovation, customer experience, and employee sentiment evaluation, the ComOps team
focuses on optimizing resources and executing with standards developed in collaboration with
Forbes Travel Guide.

In addition to delivering results for brands in hospitality, casino, healthcare, and beyond, through
a commitment to impact sourcing, the company regularly provides opportunities for
economically challenged individuals to hone their skills and grow their careers. To learn more,
visit our

About PolyAI:

PolyAI builds customer-led voice assistants that carry on natural conversations with customers
to solve their problems. PolyAI voice assistants understand customers, regardless of what they
say or how they say it.

PolyAI serves enterprises where customer conversation is an important part of doing business.
Their clients include transformative visionaries in global banking, hospitality, home services,
insurance, retail, and telecommunications, as well as municipal entities and orgs in the public

Robert Levine

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