Conversational AI Market – Global Growth Drivers & Opportunities 2028 – Industry News by MarketsandMarkets

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1 INTRODUCTION (Page No. – 40)

    1.1 STUDY OBJECTIVES 

    1.2 MARKET DEFINITION 

           1.2.1 INCLUSIONS AND EXCLUSIONS

    1.3 MARKET SCOPE 

           1.3.1 MARKET SEGMENTATION

           1.3.2 REGIONS COVERED

    1.4 YEARS CONSIDERED 

    1.5 CURRENCY CONSIDERED 

    1.6 STAKEHOLDERS 

    1.7 SUMMARY OF CHANGES 

           1.7.1 IMPACT OF RECESSION

 

2 RESEARCH METHODOLOGY (Page No. – 45)

    2.1 RESEARCH DATA 

           FIGURE 1 CONVERSATIONAL AI MARKET: RESEARCH DESIGN

           2.1.1 SECONDARY DATA

           2.1.2 PRIMARY DATA

                    TABLE 1 PRIMARY INTERVIEWS

                    2.1.2.1 Breakup of primary profiles

                    2.1.2.2 Key industry insights

    2.2 MARKET BREAKUP AND DATA TRIANGULATION 

           FIGURE 2 DATA TRIANGULATION

    2.3 MARKET SIZE ESTIMATION 

           FIGURE 3 CONVERSATIONAL AI MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES

           2.3.1 TOP-DOWN APPROACH

           2.3.2 BOTTOM-UP APPROACH

                    FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE FROM SOLUTIONS/SERVICES

                    FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2, BOTTOM UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES

                    FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 3, BOTTOM UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES

                    FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 4, BOTTOM UP (DEMAND SIDE): SHARE OF CONVERSATIONAL AI THROUGH OVERALL CONVERSATIONAL AI SPENDING

    2.4 MARKET FORECAST 

           TABLE 2 FACTOR ANALYSIS

    2.5 COMPANY EVALUATION MATRIX METHODOLOGY 

    2.6 START-UP/SME EVALUATION MATRIX METHODOLOGY 

           FIGURE 8 START-UP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE

    2.7 RESEARCH ASSUMPTIONS 

    2.8 STUDY LIMITATIONS 

    2.9 IMPACT OF RECESSION ON GLOBAL MARKET 

 

3 EXECUTIVE SUMMARY (Page No. – 59)

    TABLE 3 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE, 2018–2022 (USD MILLION, Y-O-Y%) 

    TABLE 4 GLOBAL MARKET SIZE AND GROWTH RATE, 2023–2028 (USD MILLION, Y-O-Y%) 

    FIGURE 9 SOLUTIONS SEGMENT TO DOMINATE MARKET IN 2023 

    FIGURE 10 TRAINING AND CONSULTING TO HOLD LARGEST MARKET SHARE IN 2023 

    FIGURE 11 CHATBOTS TO DOMINATE MARKET, BY CONVERSATIONAL INTERFACE, IN 2023 

    FIGURE 12 ML AND DEEP LEARNING SEGMENT TO LEAD MARKET, BY TECHNOLOGY, IN 2023 

    FIGURE 13 MOBILE APPS SEGMENT TO DOMINATE MARKET IN 2023 

    FIGURE 14 SALES AND MARKETING TO HOLD LARGEST MARKET SHARE, BY BUSINESS FUNCTION (2023) 

    FIGURE 15 SALES AND MARKETING, BY APPLICATION: CUSTOMER ENGAGEMENT AND RETENTION TO COMMAND LARGEST SHARE, 2023 

    FIGURE 16 FINANCE AND ACCOUNTING, BY APPLICATION: CUSTOMER SUPPORT AND PROCUREMENT MANAGEMENT TO GARNER LEADING SHARES, 2023 

    FIGURE 17 HR, BY APPLICATION: EMPLOYEE ENGAGEMENT AND ONBOARDING TO DOMINATE APPLICATIONS MARKET, 2023 

    FIGURE 18 OPERATIONS AND SUPPLY CHAIN, BY APPLICATION: WORKFLOW OPTIMIZATION SEGMENT TO DOMINATE MARKET, 2023 

    FIGURE 19 ITSM, BY APPLICATION: INCIDENT MANAGEMENT AND COST OPTIMIZATION TO REGISTER LARGEST MARKET SHARES, 2023 

    FIGURE 20 HEALTHCARE AND LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR IN 2023 

    FIGURE 21 GEOGRAPHICAL SNAPSHOT: NORTH AMERICA TO COMMAND LARGEST MARKET SHARE IN 2023 

 

4 PREMIUM INSIGHTS (Page No. – 67)

    4.1 ATTRACTIVE OPPORTUNITIES IN CONVERSATIONAL AI MARKET 

           FIGURE 22 RISING DEMAND TO EMBRACE AI-POWERED DIGITAL EXPERIENCE ACROSS GOVERNMENT SECTOR TO DRIVE MARKET GROWTH

    4.2 OVERVIEW OF RECESSION IMPACT ON MARKET 

           FIGURE 23 MARKET TO WITNESS MINOR DECLINE IN Y-O-Y GROWTH IN 2023

    4.3 MARKET: TOP THREE BUSINESS FUNCTIONS 

           FIGURE 24 HR BUSINESS FUNCTION SEGMENT TO GROW AT HIGHEST CAGR

    4.4 NORTH AMERICA: MARKET, BY OFFERING AND VERTICAL 

           FIGURE 25 CONVERSATIONAL AI SOLUTIONS AND BFSI VERTICAL TO HOLD LARGEST MARKET SHARES IN NORTH AMERICA IN 2023

    4.5 CONVERSATIONAL AI MARKET: BY REGION 

           FIGURE 26 NORTH AMERICA TO HOLD LARGEST MARKET SHARE IN 2023

 

5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. – 70)

    5.1 INTRODUCTION 

    5.2 CONVERSATIONAL AI: EVOLUTION 

           FIGURE 27 EVOLUTION OF CONVERSATIONAL AI

    5.3 CONVERSATIONAL AI: ARCHITECTURE 

           FIGURE 28 CONVERSATIONAL AI: HIGH-LEVEL ARCHITECTURE OVERVIEW

    5.4 MARKET DYNAMICS 

           FIGURE 29 CONVERSATIONAL AI MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES

           5.4.1 DRIVERS

                    5.4.1.1 Increasing demand for AI-powered customer support services

                    5.4.1.2 Omnichannel deployment and reduced chatbot development cost

                    5.4.1.3 Growing focus on customer engagement and retention

                    5.4.1.4 Rising demand to embrace AI-powered digital experience across government sector

           5.4.2 RESTRAINTS

                    5.4.2.1 Privacy and security breaches

                    5.4.2.2 Limitations of voice command authentication

           5.4.3 OPPORTUNITIES

                    5.4.3.1 Increasing usage of generative models in conversational AI

                    5.4.3.2 Rising demand for conversational commerce for better purchasing experience and streamlined business processes

                    5.4.3.3 Integration of advanced AI capabilities to add value to existing conversational AI offerings

           5.4.4 CHALLENGES

                    5.4.4.1 Apprehensiveness over disclosing personal or sensitive information

                    5.4.4.2 Lack of accuracy in resolving queries

                    5.4.4.3 Inability to effectively recognize customer intent and behavior

                    5.4.4.4 Dearth of awareness

    5.5 CONVERSATIONAL AI MARKET: ECOSYSTEM 

           TABLE 5 MARKET: ECOSYSTEM

    5.6 CASE STUDY ANALYSIS 

           5.6.1 BFSI

                    5.6.1.1 Case Study 1: Nova KBM Bank provides overall customer self-service with AI-powered contact centers

                    5.6.1.2 Case Study 2: Florida Blue provides members with visual IVR support using Kore.ai XO Platform

                    5.6.1.3 Case Study 3: HSBC implemented LivePerson’s Conversation Builder platform to automate customer services queries and improve agent attrition

           5.6.2 HEALTHCARE AND LIFE SCIENCES

                    5.6.2.1 Case Study 1: Conversational AI helped UCHealth make healthcare more accessible for a large patient network

                    5.6.2.2 Case Study 2: HealthKart uses conversational AI to offer workouts on-demand

                    5.6.2.3 Case Study 3: Max Life Insurance Company harnesses conversational AI to automate email-based customer support

           5.6.3 TELECOM

                    5.6.3.1 Case Study 1: Haptik increases local queries by 2.5X and decreases human interventions by 80% by utilizing Microsoft Azure Machine Translation models

                    5.6.3.2 Case Study 2: Telenor improves customer experience using conversational AI solution Telmi

           5.6.4 TRAVEL AND HOSPITALITY

                    5.6.4.1 Case Study 1: Indigo boosts customer satisfaction to 87% with Yellow.ai conversational AI platform

                    5.6.4.2 Case Study 2: Equinox experienced a significant increase in leads with Haptik

           5.6.5 IT AND ITES

                    5.6.5.1 Case Study 1: IHS Markit uses Conversica Intelligent Virtual Assistants to drive revenue opportunities

                    5.6.5.2 Case Study 2: CSG projects ROI of USD 39 million by implementing Open Question

           5.6.6 RETAIL AND E-COMMERCE

                    5.6.6.1 Case Study 1: Tata CLiQ increased monthly sales by 10X ROI by leveraging Gupshup’s WhatsApp Business Solution

                    5.6.6.2 Case Study 2: Pepperfry uses Pep, an AI-powered chatbot, to improve customer experience

           5.6.7 MEDIA AND ENTERTAINMENT

                    5.6.7.1 Case Study 1: Linden Lab successfully boosts customer support with Haptik conversational AI solution

                    5.6.7.2 Case Study 2: SKY launched an automated conversational bot with the help of LivePerson’s Conversational Cloud

           5.6.8 ENERGY AND UTILITIES

                    5.6.8.1 Case Study 1: ENN transitions to automated AI with IBM Watson Assistant

                    5.6.8.2 Case Study 2: Shell implemented Teneo platform to build digital employees to answer complex questions

           5.6.9 AUTOMOTIVE AND TRANSPORTATION

                    5.6.9.1 Case Study 1: Conversational AI from Rezo for automobile company CarDekho

                    5.6.9.2 Case Study 2: Skoda deployed Teneo to deliver superior customer service experience, enhance customer journey, and improve website conversion rates

           5.6.10 GOVERNMENT

                    5.6.10.1 Case Study 1: State of New Jersey and IBM Consulting help citizens more efficiently with IBM virtual agents

           5.6.11 EDUCATION

                    5.6.11.1 Case Study 1: Doubtnut increases learner engagement by 260% with Gupshup conversational AI solution

    5.7 TECHNOLOGY ANALYSIS 

           5.7.1 RELATED TECHNOLOGY

                    5.7.1.1 Machine Learning and Deep Learning

                    5.7.1.2 Natural Language Processing

                    5.7.1.3 Natural Language Understanding

                    5.7.1.4 Automated Speech Recognition

           5.7.2 ALLIED TECHNOLOGIES

                    5.7.2.1 IoT

                    5.7.2.2 Big Data

                    5.7.2.3 AR/VR/Metaverse

    5.8 SUPPLY/VALUE CHAIN ANALYSIS 

           FIGURE 30 SUPPLY/VALUE CHAIN ANALYSIS

    5.9 PORTER’S FIVE FORCES ANALYSIS 

           FIGURE 31 PORTER’S FIVE FORCES ANALYSIS

           TABLE 6 PORTER’S FIVE FORCES ANALYSIS

           5.9.1 THREAT FROM NEW ENTRANTS

           5.9.2 THREAT FROM SUBSTITUTES

           5.9.3 BARGAINING POWER OF SUPPLIERS

           5.9.4 BARGAINING POWER OF BUYERS

           5.9.5 INTENSITY OF COMPETITIVE RIVALRY

    5.10 PRICING MODEL ANALYSIS 

           TABLE 7 CONVERSATIONAL AI MARKET: PRICING MODEL ANALYSIS, 2023

    5.11 TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS 

                    FIGURE 32 MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS

    5.12 PATENT ANALYSIS 

           5.12.1 METHODOLOGY

           5.12.2 DOCUMENT TYPE

                    TABLE 8 PATENTS FILED, 2021–2023

           5.12.3 INNOVATION AND PATENT APPLICATIONS

                    FIGURE 33 TOTAL NUMBER OF PATENTS GRANTED, 2021–2023

                    5.12.3.1 Top applicants

                               FIGURE 34 TOP TEN COMPANIES WITH HIGHEST NUMBER OF PATENT APPLICATIONS, 2021–2023

                               TABLE 9 TOP TEN PATENT OWNERS, 2021–2023

    5.13 KEY CONFERENCES & EVENTS, 2023–2024 

                    TABLE 10 DETAILED LIST OF CONFERENCES & EVENTS, 2023–2024

    5.14 REGULATORY LANDSCAPE 

                    TABLE 11 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS

                    TABLE 12 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS

                    TABLE 13 ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS

                    TABLE 14 MIDDLE EAST AND AFRICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS

                    TABLE 15 LATIN AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS

    5.15 KEY STAKEHOLDERS AND BUYING CRITERIA 

           5.15.1 KEY STAKEHOLDERS IN BUYING PROCESS

                    FIGURE 35 KEY STAKEHOLDERS IN BUYING BEHAVIOR: TOP THREE APPLICATIONS

                    TABLE 16 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS (%)

           5.15.2 BUYING CRITERIA

                    FIGURE 36 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS

                    TABLE 17 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS

 

6 CONVERSATIONAL AI MARKET, BY OFFERING (Page No. – 109)

    6.1 INTRODUCTION 

           6.1.1 OFFERINGS: MARKET DRIVERS

                    FIGURE 37 SERVICES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD

                    TABLE 18 MARKET, BY OFFERING, 2018–2022 (USD MILLION)

                    TABLE 19 MARKET, BY OFFERING, 2023–2028 (USD MILLION)

    6.2 SOLUTIONS 

           6.2.1 ENHANCED BUSINESS OPERATIONS AND OPERATIONAL EFFECTIVENESS TO DRIVE DEMAND FOR SOLUTIONS

                    TABLE 20 CONVERSATIONAL AI SOLUTIONS MARKET, BY REGION, 2018–2022 (USD MILLION)

                    TABLE 21 CONVERSATIONAL AI SOLUTIONS MARKET, BY REGION, 2023–2028 (USD MILLION)

    6.3 SERVICES 

           FIGURE 38 SYSTEM INTEGRATION AND IMPLEMENTATION TO REGISTER HIGHEST CAGR IN 2023

           TABLE 22 CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2018–2022 (USD MILLION)

           TABLE 23 CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION)

           TABLE 24 CONVERSATIONAL AI SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION)

           TABLE 25 CONVERSATIONAL AI SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION)

           6.3.1 TRAINING AND CONSULTING

                    6.3.1.1 Training and consulting services play a crucial role in managing operations and technology updates

                               TABLE 26 TRAINING AND CONSULTING SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION)

                               TABLE 27 TRAINING AND CONSULTING SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION)

           6.3.2 SYSTEM INTEGRATION AND IMPLEMENTATION

                    6.3.2.1 System integration and implementation services to gain traction due to the rising need to ensure effective system communication

                               TABLE 28 SYSTEM INTEGRATION AND IMPLEMENTATION SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION)

                               TABLE 29 SYSTEM INTEGRATION AND IMPLEMENTATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION)

           6.3.3 SUPPORT AND MAINTENANCE

                    6.3.3.1 Demand for support and maintenance services to increase with rising conversational AI deployment

                               TABLE 30 SUPPORT AND MAINTENANCE SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION)

                               TABLE 31 SUPPORT AND MAINTENANCE SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION)

 

7 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION (Page No. – 117)

    7.1 INTRODUCTION 

           7.1.1 BUSINESS FUNCTION: MARKET DRIVERS

                    FIGURE 39 SALES AND MARKETING SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE IN 2023

                    TABLE 32 MARKET, BY BUSINESS FUNCTION, 2018–2022 (USD MILLION)

                    TABLE 33 MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)

    7.2 SALES AND MARKETING 

           7.2.1 GROWING NEED TO RECOGNIZE CUSTOMER PURCHASING PATTERNS TO BOOST DEMAND FOR CONVERSATIONAL AI SOLUTIONS

                    TABLE 34 MARKET FOR SALES AND MARKETING, BY REGION, 2018–2022 (USD MILLION)

                    TABLE 35 MARKET FOR SALES AND MARKETING, BY REGION, 2023–2028 (USD MILLION)

           7.2.2 SALES AND MARKETING APPLICATIONS

                    FIGURE 40 CUSTOMER ENGAGEMENT AND RETENTION TO HOLD LARGEST SHARE IN 2023

                    TABLE 36 MARKET FOR SALES AND MARKETING, BY APPLICATION, 2018–2022 (USD MILLION)

                    TABLE 37 CONVERSATIONAL AI MARKET FOR SALES AND MARKETING, BY APPLICATION, 2023–2028 (USD MILLION)

                    7.2.2.1 Customer engagement and retention

                    7.2.2.2 Branding and advertisement

                    7.2.2.3 Campaign management

                    7.2.2.4 Personalized recommendations

                    7.2.2.5 Other sales and marketing applications

    7.3 FINANCE AND ACCOUNTING 

           7.3.1 SUPPORT FOR TRACKING OUTSTANDING INVOICES AND AUTOMATING FOLLOW-UPS TO DRIVE EMPHASIS ON CONVERSATIONAL AI

                    TABLE 38 MARKET FOR FINANCE AND ACCOUNTING, BY REGION, 2018–2022 (USD MILLION)

                    TABLE 39 MARKET FOR FINANCE AND ACCOUNTING, BY REGION, 2023–2028 (USD MILLION)

           7.3.2 FINANCE AND ACCOUNTING APPLICATIONS

                    FIGURE 41 CUSTOMER SUPPORT SEGMENT TO DOMINATE MARKET IN 2023

                    TABLE 40 MARKET FOR FINANCE AND ACCOUNTING, BY APPLICATION, 2018–2022 (USD MILLION)

                    TABLE 41 CONVERSATIONAL AI MARKET FOR FINANCE AND ACCOUNTING, BY APPLICATION, 2023–2028 (USD MILLION)

                    7.3.2.1 Customer support

                    7.3.2.2 Procurement management

                    7.3.2.3 Expense tracking and reporting

                    7.3.2.4 Data privacy and compliance

                    7.3.2.5 Other finance and accounting applications

    7.4 HR 

           7.4.1 NEED TO AUTOMATE EMPLOYEE ENGAGEMENT AND MANAGE COMPLEX ONBOARDING PROCESSES TO DRIVE ADOPTION

                    TABLE 42 MARKET FOR HR, BY REGION, 2018–2022 (USD MILLION)

                    TABLE 43 MARKET FOR HR, BY REGION, 2023–2028 (USD MILLION)

           7.4.2 HR APPLICATIONS

                    FIGURE 42 EMPLOYEE ENGAGEMENT AND ONBOARDING SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE IN 2023

                    TABLE 44 MARKET FOR HR, BY APPLICATION, 2018–2022 (USD MILLION)

                    TABLE 45 MARKET FOR HR, BY APPLICATION, 2023–2028 (USD MILLION)

                    7.4.2.1 Employee engagement and onboarding

                    7.4.2.2 Performance management

                    7.4.2.3 Document management

                    7.4.2.4 Leave management

                    7.4.2.5 Other HR applications

    7.5 OPERATIONS AND SUPPLY CHAIN 

           7.5.1 EFFICIENCY IN HANDLING COMPLEX OPERATIONS AND IMPROVED PRODUCTIVITY TO BOOST ADOPTION OF CONVERSATIONAL AI

                    TABLE 46 CONVERSATIONAL AI MARKET FOR OPERATIONS AND SUPPLY CHAIN, BY REGION, 2018–2022 (USD MILLION)

                    TABLE 47 MARKET FOR OPERATIONS AND SUPPLY CHAIN, BY REGION, 2023–2028 (USD MILLION)

           7.5.2 OPERATIONS AND SUPPLY CHAIN APPLICATIONS

                    FIGURE 43 WORKFLOW OPTIMIZATION SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE IN 2023

                    TABLE 48 MARKET FOR OPERATIONS AND SUPPLY CHAIN, BY APPLICATION, 2018–2022 (USD MILLION)

                    TABLE 49 MARKET FOR OPERATIONS AND SUPPLY CHAIN, BY APPLICATION, 2023–2028 (USD MILLION)

                    7.5.2.1 Workflow optimization

                    7.5.2.2 Scheduling and routing

                    7.5.2.3 Inventory management

                    7.5.2.4 Vendor management

                    7.5.2.5 Other operations and supply chain applications

    7.6 ITSM 

           7.6.1 POTENTIAL TO STREAMLINE IT PROCESSES AND HASTEN QUERY RESOLUTION TO BOOST ADOPTION

                    TABLE 50 CONVERSATIONAL AI MARKET FOR ITSM, BY REGION, 2018–2022 (USD MILLION)

                    TABLE 51 MARKET FOR ITSM, BY REGION, 2023–2028 (USD MILLION)

           7.6.2 ITSM APPLICATIONS

                    FIGURE 44 INCIDENT MANAGEMENT TO DOMINATE MARKET TILL 2028

                    TABLE 52 MARKET FOR ITSM, BY APPLICATION, 2018–2022 (USD MILLION)

                    TABLE 53 MARKET FOR ITSM, BY APPLICATION, 2023–2028 (USD MILLION)

                    7.6.2.1 Incident management

                    7.6.2.2 Cost optimization

                    7.6.2.3 Query handling

                    7.6.2.4 Knowledge management

                    7.6.2.5 Other ITSM applications

 

8 CONVERSATIONAL AI MARKET, BY CHANNEL (Page No. – 136)

    8.1 INTRODUCTION 

    8.2 CHANNEL: MARKET DRIVERS 

           FIGURE 45 MESSAGING APPS SEGMENT EXPECTED TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD

           TABLE 54 MARKET, BY CHANNEL, 2018–2022 (USD MILLION)

           TABLE 55 MARKET, BY CHANNEL, 2023–2028 (USD MILLION)

    8.3 MOBILE APPS 

           8.3.1 PROLIFERATION OF SMARTPHONES TO OFFER OPPORTUNITIES FOR SOLUTION DEPLOYMENT

                    TABLE 56 MARKET FOR MOBILE APPS, BY REGION, 2018–2022 (USD MILLION)

                    TABLE 57 MARKET FOR MOBILE APPS, BY REGION, 2023–2028 (USD MILLION)

    8.4 TELEPHONES 

           8.4.1 NEED TO FACILITATE CONVERSATIONS BETWEEN CUSTOMERS AND BUSINESSES TO BOOST ADOPTION OF CONVERSATIONAL AI

                    TABLE 58 MARKET FOR TELEPHONES, BY REGION, 2018–2022 (USD MILLION)

                    TABLE 59 MARKET FOR TELEPHONES, BY REGION, 2023–2028 (USD MILLION)

    8.5 MESSAGING APPS 

           8.5.1 AI USE IN MESSAGING APPS SHOWS STRONG POTENTIAL TO ENHANCE CONSUMER EXPERIENCE

                    TABLE 60 MARKET FOR MESSAGING APPS, BY REGION, 2018–2022 (USD MILLION)

                    TABLE 61 MARKET FOR MESSAGING APPS, BY REGION, 2023–2028 (USD MILLION)

    8.6 EMAILS AND WEBSITES 

           8.6.1 GROWING NEED TO PROVIDE PRODUCT RECOMMENDATIONS TO WEBSITE VISITORS TO DRIVE MARKET GROWTH

                    TABLE 62 MARKET FOR EMAILS AND WEBSITES, BY REGION, 2018–2022 (USD MILLION)

                    TABLE 63 MARKET FOR EMAILS AND WEBSITES, BY REGION, 2023–2028 (USD MILLION)

 

9 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE (Page No. – 143)

    9.1 INTRODUCTION 

           9.1.1 CONVERSATIONAL INTERFACE: MARKET DRIVERS

                    FIGURE 46 CHATBOTS SEGMENT TO GROW AT HIGHEST CAGR TILL 2028

                    TABLE 64 MARKET, BY CONVERSATIONAL INTERFACE, 2018–2022 (USD MILLION)

                    TABLE 65 MARKET, BY CONVERSATIONAL INTERFACE, 2023–2028 (USD MILLION)

    9.2 CHATBOTS 

           9.2.1 USE OF AI-BASED CHATBOTS TO AUTOMATE CONVERSATIONS TO REGISTER RAPID GROWTH

                    TABLE 66 MARKET FOR CHATBOTS, BY REGION, 2018–2022 (USD MILLION)

                    TABLE 67 MARKET FOR CHATBOTS, BY REGION, 2023–2028 (USD MILLION)

    9.3 IVR 

           9.3.1 GROWING ADOPTION ACROSS ENTERPRISES AND INDUSTRIES TO BOOST MARKET

                    TABLE 68 MARKET FOR IVR, BY REGION, 2018–2022 (USD MILLION)

                    TABLE 69 MARKET FOR IVR, BY REGION, 2023–2028 (USD MILLION)

    9.4 IVA 

           9.4.1 RISING EMPHASIS ON CONSUMER CONNECTION AND SERVICE TO PROPEL ADOPTION OF IVA

                    TABLE 70 MARKET FOR IVA, BY REGION, 2018–2022 (USD MILLION)

                    TABLE 71 MARKET FOR IVA, BY REGION, 2023–2028 (USD MILLION)

 

10 MARKET, BY TECHNOLOGY (Page No. – 149)

     10.1 INTRODUCTION 

     10.2 TECHNOLOGY: MARKET DRIVERS 

               FIGURE 47 ML AND DEEP LEARNING TO SHOW HIGHEST GROWTH OVER FORECAST PERIOD

               TABLE 72 MARKET, BY TECHNOLOGY, 2018–2022 (USD MILLION)

               TABLE 73 MARKET, TECHNOLOGY, 2023–2028 (USD MILLION)

     10.3 NLP 

             10.3.1 NEED TO RECOGNIZE HUMAN VOICES AND HANDLE QUERIES EFFECTIVELY TO DRIVE GROWTH OF NLP

                       TABLE 74 MARKET FOR NLP, BY REGION, 2018–2022 (USD MILLION)

                       TABLE 75 MARKET FOR NLP, BY REGION, 2023–2028 (USD MILLION)

     10.4 ML AND DEEP LEARNING 

             10.4.1 GROWING FOCUS ON BUILDING AND MAINTAINING LOW-CODE APPS TO DRIVE MARKET

                       TABLE 76 MARKET FOR ML AND DEEP LEARNING, BY REGION, 2018–2022 (USD MILLION)

                       TABLE 77 MARKET FOR ML AND DEEP LEARNING, BY REGION, 2023–2028 (USD MILLION)

     10.5 ASR 

             10.5.1 RISING NEED TO HANDLE CUSTOMER SERVICES AND RESOLVE CUSTOMER QUERIES ACROSS LARGE ENTERPRISES TO BOOST GROWTH

                       TABLE 78 MARKET FOR ASR, BY REGION, 2018–2022 (USD MILLION)

                       TABLE 79 MARKET FOR ASR, BY REGION, 2023–2028 (USD MILLION)

     10.6 OTHER TECHNOLOGIES 

               TABLE 80 MARKET FOR OTHER TECHNOLOGIES, BY REGION, 2018–2022 (USD MILLION)

               TABLE 81 MARKET FOR OTHER TECHNOLOGIES, BY REGION, 2023–2028 (USD MILLION)

 

11 CONVERSATIONAL AI MARKET, BY VERTICAL (Page No. – 156)

     11.1 INTRODUCTION 

             11.1.1 VERTICALS: MARKET DRIVERS

                       FIGURE 48 HEALTHCARE AND LIFE SCIENCES VERTICAL TO REGISTER FASTEST GROWTH

             11.1.2 MAJOR USE CASES: BY VERTICAL

                       TABLE 82 MARKET, BY VERTICAL, 2018–2022 (USD MILLION)

                       TABLE 83 MARKET, BY VERTICAL, 2023–2028 (USD MILLION)

     11.2 BFSI 

             11.2.1 BFSI TO REGISTER HIGHEST ADOPTION OF CONVERSATIONAL AI

                       TABLE 84 MARKET FOR BFSI, BY REGION, 2018–2022 (USD MILLION)

                       TABLE 85 MARKET FOR BFSI, BY REGION, 2023–2028 (USD MILLION)

     11.3 RETAIL AND ECOMMERCE 

             11.3.1 INCREASING DEPLOYMENT OF CONVERSATIONAL AI SOLUTIONS TARGETED AT BOOSTING ENGAGEMENT AND LOYALTY

                       TABLE 86 MARKET FOR RETAIL AND ECOMMERCE, BY REGION, 2018–2022 (USD MILLION)

                       TABLE 87 MARKET FOR RETAIL AND ECOMMERCE, BY REGION, 2023–2028 (USD MILLION)

     11.4 TELECOM 

             11.4.1 DRIVE TO IMPROVE CONTACT CENTER EFFICIENCY AND REDUCE COSTS TO AUGMENT DEMAND FOR CONVERSATIONAL AI

                       TABLE 88 MARKET FOR TELECOM, BY REGION, 2018–2022 (USD MILLION)

                       TABLE 89 MARKET FOR TELECOM, BY REGION, 2023–2028 (USD MILLION)

     11.5 MEDIA AND ENTERTAINMENT 

             11.5.1 RISING DEMAND FOR PERSONALIZED CUSTOMER EXPERIENCE TO INCREASE ADOPTION OF CONVERSATIONAL AI

                       TABLE 90 MARKET FOR MEDIA AND ENTERTAINMENT, BY REGION, 2018–2022 (USD MILLION)

                       TABLE 91 MARKET FOR MEDIA AND ENTERTAINMENT, BY REGION, 2023–2028 (USD MILLION)

     11.6 HEALTHCARE AND LIFE SCIENCES 

             11.6.1 EMPHASIS ON IMPROVING PATIENT MANAGEMENT, MONITORING, AND EXPERIENCE TO SUPPORT USAGE OF CONVERSATIONAL AI

                       TABLE 92 MARKET FOR HEALTHCARE AND LIFE SCIENCES, BY REGION, 2018–2022 (USD MILLION)

                       TABLE 93 MARKET FOR HEALTHCARE AND LIFE SCIENCES, BY REGION, 2023–2028 (USD MILLION)

     11.7 TRAVEL AND HOSPITALITY 

             11.7.1 EMPHASIS ON AUTOMATING BOOKING AND IMPROVING SCHEDULE MANAGEMENT INDICATES POTENTIAL FOR AI

                       TABLE 94 MARKET FOR TRAVEL AND HOSPITALITY, BY REGION, 2018–2022 (USD MILLION)

                       TABLE 95 MARKET FOR TRAVEL AND HOSPITALITY, BY REGION, 2023–2028 (USD MILLION)

     11.8 AUTOMOTIVE AND TRANSPORTATION 

             11.8.1 FOCUS ON DRIVING CUSTOMER AWARENESS ABOUT CAR RELEASES, TEST DRIVES, AND NEW SYSTEMS TO PROPEL MARKET GROWTH

                       TABLE 96 MARKET FOR AUTOMOTIVE AND TRANSPORTATION, BY REGION, 2018–2022 (USD MILLION)

                       TABLE 97 MARKET FOR AUTOMOTIVE AND TRANSPORTATION, BY REGION, 2023–2028 (USD MILLION)

     11.9 IT AND ITES 

             11.9.1 HIGH REQUIREMENTS FOR CUSTOMER CARE AND INTENSE COMPETITION TO PUSH USERS TOWARD ADVANCED SOLUTIONS

                       TABLE 98 MARKET FOR IT AND ITES, BY REGION, 2018–2022 (USD MILLION)

                       TABLE 99 MARKET FOR IT AND ITES, BY REGION, 2023–2028 (USD MILLION)

     11.10 OTHER VERTICALS 

               TABLE 100 MARKET FOR OTHER VERTICALS, BY REGION, 2018–2022 (USD MILLION)

               TABLE 101 MARKET FOR OTHER VERTICALS, BY REGION, 2023–2028 (USD MILLION)

 

12 CONVERSATIONAL AI MARKET, BY REGION (Page No. – 171)

     12.1 INTRODUCTION 

               FIGURE 49 MARKET: GEOGRAPHIC SNAPSHOT, 2023 VS. 2028

               FIGURE 50 INDIA TO SHOW HIGHEST GROWTH DURING FORECAST PERIOD

               TABLE 102 MARKET, BY REGION, 2018–2022 (USD MILLION)

               TABLE 103 MARKET, BY REGION, 2023–2028 (USD MILLION)

     12.2 NORTH AMERICA 

             12.2.1 NORTH AMERICA: MARKET DRIVERS

             12.2.2 NORTH AMERICA: IMPACT OF RECESSION

                       FIGURE 51 NORTH AMERICA: MARKET SNAPSHOT

                       TABLE 104 NORTH AMERICA: MARKET, BY OFFERING, 2018–2022 (USD MILLION)

                       TABLE 105 NORTH AMERICA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

                       TABLE 106 NORTH AMERICA: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2018–2022 (USD MILLION)

                       TABLE 107 NORTH AMERICA: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION)

                       TABLE 108 NORTH AMERICA: MARKET, BY CONVERSATIONAL INTERFACE, 2018–2022 (USD MILLION)

                       TABLE 109 NORTH AMERICA: MARKET, BY CONVERSATIONAL INTERFACE, 2023–2028 (USD MILLION)

                       TABLE 110 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2018–2022 (USD MILLION)

                       TABLE 111 NORTH AMERICA: MARKET, BY TECHNOLOGY, 2023–2028 (USD MILLION)

                       TABLE 112 NORTH AMERICA: MARKET, BY CHANNEL, 2018–2022 (USD MILLION)

                       TABLE 113 NORTH AMERICA: MARKET, BY CHANNEL, 2023–2028 (USD MILLION)

                       TABLE 114 NORTH AMERICA: MARKET, BY BUSINESS FUNCTION, 2018–2022 (USD MILLION)

                       TABLE 115 NORTH AMERICA: MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)

                       TABLE 116 NORTH AMERICA: MARKET, BY VERTICAL, 2018–2022 (USD MILLION)

                       TABLE 117 NORTH AMERICA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)

                       TABLE 118 NORTH AMERICA: MARKET, BY COUNTRY, 2018–2022 (USD MILLION)

                       TABLE 119 NORTH AMERICA: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)

             12.2.3 US

                       12.2.3.1 Strong IT infrastructure, innovation, and initiatives to drive market growth

             12.2.4 CANADA

                       12.2.4.1 Advent of IoT-powered digital economy to support economic growth

     12.3 EUROPE 

             12.3.1 EUROPE: MARKET DRIVERS

             12.3.2 EUROPE: IMPACT OF RECESSION

                       TABLE 120 EUROPE: MARKET, BY OFFERING, 2018–2022 (USD MILLION)

                       TABLE 121 EUROPE: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

                       TABLE 122 EUROPE: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2018–2022 (USD MILLION)

                       TABLE 123 EUROPE: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION)

                       TABLE 124 EUROPE: MARKET, BY CONVERSATIONAL INTERFACE, 2018–2022 (USD MILLION)

                       TABLE 125 EUROPE: MARKET, BY CONVERSATIONAL INTERFACE, 2023–2028 (USD MILLION)

                       TABLE 126 EUROPE: CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2018–2022 (USD MILLION)

                       TABLE 127 EUROPE: MARKET, BY TECHNOLOGY, 2023–2028 (USD MILLION)

                       TABLE 128 EUROPE: MARKET, BY CHANNEL, 2018–2022 (USD MILLION)

                       TABLE 129 EUROPE: MARKET, BY CHANNEL, 2023–2028 (USD MILLION)

                       TABLE 130 EUROPE: MARKET, BY BUSINESS FUNCTION, 2018–2022 (USD MILLION)

                       TABLE 131 EUROPE: MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)

                       TABLE 132 EUROPE: MARKET, BY VERTICAL, 2018–2022 (USD MILLION)

                       TABLE 133 EUROPE: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)

                       TABLE 134 EUROPE: MARKET, BY COUNTRY, 2018–2022 (USD MILLION)

                       TABLE 135 EUROPE: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)

             12.3.3 UK

                       12.3.3.1 Huge competition in retail to hinder customer retention and drive demand for conversational AI

             12.3.4 GERMANY

                       12.3.4.1 Rising government support and highly skilled labor force to drive market

             12.3.5 FRANCE

                       12.3.5.1 Rising demand for better and faster predictive results to propel AI adoption

             12.3.6 ITALY

                       12.3.6.1 Government initiatives in education and research to support growth of conversational AI

             12.3.7 SPAIN

                       12.3.7.1 Spain’s prominence in AI startup ecosystem to favor adoption

             12.3.8 REST OF EUROPE

     12.4 ASIA PACIFIC 

             12.4.1 ASIA PACIFIC: MARKET DRIVERS

             12.4.2 ASIA PACIFIC: IMPACT OF RECESSION

                       FIGURE 52 ASIA PACIFIC: MARKET SNAPSHOT

                       TABLE 136 ASIA PACIFIC: MARKET, BY OFFERING, 2018–2022 (USD MILLION)

                       TABLE 137 ASIA PACIFIC: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

                       TABLE 138 ASIA PACIFIC: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2018–2022 (USD MILLION)

                       TABLE 139 ASIA PACIFIC: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION)

                       TABLE 140 ASIA PACIFIC: MARKET, BY CONVERSATIONAL INTERFACE, 2018–2022 (USD MILLION)

                       TABLE 141 ASIA PACIFIC: MARKET, BY CONVERSATIONAL INTERFACE, 2023–2028 (USD MILLION)

                       TABLE 142 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2018–2022 (USD MILLION)

                       TABLE 143 ASIA PACIFIC: MARKET, BY TECHNOLOGY, 2023–2028 (USD MILLION)

                       TABLE 144 ASIA PACIFIC: MARKET, BY CHANNEL, 2018–2022 (USD MILLION)

                       TABLE 145 ASIA PACIFIC: MARKET, BY CHANNEL, 2023–2028 (USD MILLION)

                       TABLE 146 ASIA PACIFIC: MARKET, BY BUSINESS FUNCTION, 2018–2022 (USD MILLION)

                       TABLE 147 ASIA PACIFIC: MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)

                       TABLE 148 ASIA PACIFIC: MARKET, BY VERTICAL, 2018–2022 (USD MILLION)

                       TABLE 149 ASIA PACIFIC: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)

                       TABLE 150 ASIA PACIFIC: MARKET, BY COUNTRY, 2018–2022 (USD MILLION)

                       TABLE 151 ASIA PACIFIC: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)

                       TABLE 152 ASIA PACIFIC: MARKET FOR ASEAN, BY COUNTRY, 2018–2022 (USD MILLION)

                       TABLE 153 ASIA PACIFIC: MARKET FOR ASEAN, BY COUNTRY, 2023–2028 (USD MILLION)

             12.4.3 CHINA

                       12.4.3.1 Investments in AI landscape to propel adoption of conversational solutions

             12.4.4 ASEAN

                       12.4.4.1 Rising need to improve business insights and growing data generation to boost demand

             12.4.5 JAPAN

                       12.4.5.1 Advancements in innovative technologies and need to prevent data breaches to drive market

             12.4.6 ANZ

                       12.4.6.1 Emphasis on reducing operational costs and improving customer experience to support growth

             12.4.7 SOUTH KOREA

                       12.4.7.1 Growing government investments and support for AI startups to boost market growth

             12.4.8 INDIA

                       12.4.8.1 Rising investments among startups and growth of AI technology to trigger conversational AI adoption

             12.4.9 REST OF ASIA PACIFIC

     12.5 MIDDLE EAST AND AFRICA 

             12.5.1 MIDDLE EAST AND AFRICA: MARKET DRIVERS

             12.5.2 MIDDLE EAST AND AFRICA: IMPACT OF RECESSION

                       TABLE 154 MIDDLE EAST AND AFRICA: MARKET, BY OFFERING, 2018–2022 (USD MILLION)

                       TABLE 155 MIDDLE EAST AND AFRICA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

                       TABLE 156 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2018–2022 (USD MILLION)

                       TABLE 157 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION)

                       TABLE 158 MIDDLE EAST AND AFRICA: MARKET, BY CONVERSATIONAL INTERFACE, 2018–2022 (USD MILLION)

                       TABLE 159 MIDDLE EAST AND AFRICA: MARKET, BY CONVERSATIONAL INTERFACE, 2023–2028 (USD MILLION)

                       TABLE 160 MIDDLE EAST AND AFRICA: MARKET, BY TECHNOLOGY, 2018–2022 (USD MILLION)

                       TABLE 161 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2023–2028 (USD MILLION)

                       TABLE 162 MIDDLE EAST AND AFRICA: MARKET, BY CHANNEL, 2018–2022 (USD MILLION)

                       TABLE 163 MIDDLE EAST AND AFRICA: MARKET, BY CHANNEL, 2023–2028 (USD MILLION)

                       TABLE 164 MIDDLE EAST AND AFRICA: MARKET, BY BUSINESS FUNCTION, 2018–2022 (USD MILLION)

                       TABLE 165 MIDDLE EAST AND AFRICA: MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)

                       TABLE 166 MIDDLE EAST AND AFRICA: MARKET, BY VERTICAL, 2018–2022 (USD MILLION)

                       TABLE 167 MIDDLE EAST AND AFRICA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)

                       TABLE 168 MIDDLE EAST AND AFRICA: MARKET, BY COUNTRY, 2018–2022 (USD MILLION)

                       TABLE 169 MIDDLE EAST AND AFRICA: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)

             12.5.3 UAE

                       12.5.3.1 Need to resolve customer queries in real-time and enhance productivity to bolster market growth

             12.5.4 SAUDI ARABIA

                       12.5.4.1 Government support and investments to drive demand for conversational AI

             12.5.5 ISRAEL

                       12.5.5.1 Growth of AI startups offering customer support services to drive market

             12.5.6 SOUTH AFRICA

                       12.5.6.1 Emphasis on improving customer experience to drive demand for conversational AI

             12.5.7 EGYPT

                       12.5.7.1 Rapid evolution of digital products and services to spur growth

             12.5.8 REST OF MIDDLE EAST AND AFRICA

     12.6 LATIN AMERICA 

             12.6.1 LATIN AMERICA: MARKET DRIVERS

             12.6.2 LATIN AMERICA: IMPACT OF RECESSION

                       TABLE 170 LATIN AMERICA: MARKET, BY OFFERING, 2018–2022 (USD MILLION)

                       TABLE 171 LATIN AMERICA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

                       TABLE 172 LATIN AMERICA: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2018–2022 (USD MILLION)

                       TABLE 173 LATIN AMERICA: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION)

                       TABLE 174 LATIN AMERICA: MARKET, BY CONVERSATIONAL INTERFACE, 2018–2022 (USD MILLION)

                       TABLE 175 LATIN AMERICA: MARKET, BY CONVERSATIONAL INTERFACE, 2023–2028 (USD MILLION)

                       TABLE 176 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2018–2022 (USD MILLION)

                       TABLE 177 LATIN AMERICA: MARKET, BY TECHNOLOGY, 2023–2028 (USD MILLION)

                       TABLE 178 LATIN AMERICA: MARKET, BY CHANNEL, 2018–2022 (USD MILLION)

                       TABLE 179 LATIN AMERICA: MARKET, BY CHANNEL, 2023–2028 (USD MILLION)

                       TABLE 180 LATIN AMERICA: MARKET, BY BUSINESS FUNCTION, 2018–2022 (USD MILLION)

                       TABLE 181 LATIN AMERICA: MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)

                       TABLE 182 LATIN AMERICA: MARKET, BY VERTICAL, 2018–2022 (USD MILLION)

                       TABLE 183 LATIN AMERICA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)

                       TABLE 184 LATIN AMERICA: MARKET, BY COUNTRY, 2018–2022 (USD MILLION)

                       TABLE 185 LATIN AMERICA: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)

             12.6.3 BRAZIL

                       12.6.3.1 Emerging startups to create awareness among larger enterprises

             12.6.4 MEXICO

                       12.6.4.1 Demand for AI-based technologies to fuel market

             12.6.5 ARGENTINA

                       12.6.5.1 Rising chatbot startups for better customer experience to spur market growth

             12.6.6 REST OF LATIN AMERICA

 

13 COMPETITIVE LANDSCAPE (Page No. – 214)

     13.1 OVERVIEW 

     13.2 KEY PLAYER STRATEGIES 

               TABLE 186 OVERVIEW OF STRATEGIES ADOPTED BY KEY CONVERSATIONAL AI VENDORS

     13.3 REVENUE ANALYSIS 

             13.3.1 HISTORICAL REVENUE ANALYSIS

                       FIGURE 53 HISTORICAL REVENUE ANALYSIS OF TOP PLAYERS, 2020–2022 (USD MILLION)

     13.4 MARKET SHARE ANALYSIS 

               FIGURE 54 MARKET SHARE ANALYSIS FOR KEY COMPANIES, 2022

               TABLE 187 MARKET: DEGREE OF COMPETITION

     13.5 COMPANY EVALUATION QUADRANT, 2022 

             13.5.1 STARS

             13.5.2 EMERGING LEADERS

             13.5.3 PERVASIVE PLAYERS

             13.5.4 PARTICIPANTS

                       FIGURE 55 CONVERSATIONAL AI MARKET: COMPANY EVALUATION QUADRANT, 2022

             13.5.5 COMPETITIVE BENCHMARKING

                       TABLE 188 MARKET: PRODUCT FOOTPRINT ANALYSIS OF KEY PLAYERS, 2022

                       TABLE 189 MARKET: PRODUCT FOOTPRINT ANALYSIS OF OTHER PLAYERS, 2022

     13.6 COMPANY EVALUATION QUADRANT FOR START-UPS/SMES, 2022 

             13.6.1 PROGRESSIVE COMPANIES

             13.6.2 RESPONSIVE COMPANIES

             13.6.3 DYNAMIC COMPANIES

             13.6.4 STARTING BLOCKS

                       FIGURE 56 MARKET: COMPANY EVALUATION QUADRANT FOR START-UPS/SMES, 2022

             13.6.5 COMPETITIVE BENCHMARKING FOR START-UPS/SMES

                       TABLE 190 MARKET: DETAILED LIST OF KEY START-UPS/SMES

                       TABLE 191 CONVERSATIONAL AI MARKET: PRODUCT FOOTPRINT ANALYSIS OF START-UPS/SMES PLAYERS, 2023

     13.7 COMPETITIVE SCENARIO AND TRENDS 

             13.7.1 PRODUCT LAUNCHES

                       TABLE 192 SERVICE/PRODUCT LAUNCHES, 2020–2023

             13.7.2 DEALS

                       TABLE 193 DEALS, 2020–2023

 

14 COMPANY PROFILES (Page No. – 228)

     14.1 INTRODUCTION 

     14.2 KEY PLAYERS 

(Business Overview, Products/Services Offered, Recent Developments, and MnM View)*

             14.2.1 MICROSOFT

                       TABLE 194 MICROSOFT: BUSINESS OVERVIEW

                       FIGURE 57 MICROSOFT: COMPANY SNAPSHOT

                       TABLE 195 MICROSOFT: PRODUCTS OFFERED

                       TABLE 196 MICROSOFT: PRODUCT LAUNCHES

                       TABLE 197 MICROSOFT: DEALS

             14.2.2 GOOGLE

                       TABLE 198 GOOGLE: BUSINESS OVERVIEW

                       FIGURE 58 GOOGLE: COMPANY SNAPSHOT

                       TABLE 199 GOOGLE: PRODUCTS OFFERED

                       TABLE 200 GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS

             14.2.3 OPENAI

                       TABLE 201 OPENAI: BUSINESS OVERVIEW

                       TABLE 202 OPENAI: PRODUCTS OFFERED

                       TABLE 203 OPENAI: PRODUCT LAUNCHES

                       TABLE 204 OPENAI: DEALS

             14.2.4 IBM

                       TABLE 205 IBM: BUSINESS OVERVIEW

                       FIGURE 59 IBM: COMPANY SNAPSHOT

                       TABLE 206 IBM: PRODUCTS OFFERED

                       TABLE 207 IBM: PRODUCT LAUNCHES

                       TABLE 208 IBM: DEALS

             14.2.5 BAIDU

                       TABLE 209 BAIDU: BUSINESS OVERVIEW

                       FIGURE 60 BAIDU: COMPANY SNAPSHOT

                       TABLE 210 BAIDU: PRODUCTS OFFERED

                       TABLE 211 BAIDU: PRODUCT LAUNCHES

                       TABLE 212 BAIDU: DEALS

             14.2.6 AWS

                       TABLE 213 AWS: BUSINESS OVERVIEW

                       FIGURE 61 AWS: COMPANY SNAPSHOT

                       TABLE 214 AWS: SERVICES OFFERED

                       TABLE 215 AWS: PRODUCT LAUNCHES AND ENHANCEMENTS

                       TABLE 216 AWS: DEALS

             14.2.7 ARTIFICIAL SOLUTIONS

                       TABLE 217 ARTIFICIAL SOLUTIONS: BUSINESS OVERVIEW

                       FIGURE 62 ARTIFICIAL SOLUTIONS: COMPANY SNAPSHOT

                       TABLE 218 ARTIFICIAL SOLUTIONS: PRODUCTS OFFERED

                       TABLE 219 ARTIFICIAL SOLUTIONS: PRODUCT LAUNCHES AND ENHANCEMENTS

                       TABLE 220 ARTIFICIAL SOLUTIONS: DEALS

                       TABLE 221 ARTIFICIAL SOLUTIONS: OTHERS

             14.2.8 KORE.AI

                       TABLE 222 KORE.AI: BUSINESS OVERVIEW

                       TABLE 223 KORE.AI: PRODUCTS OFFERED

                       TABLE 224 KORE.AI: PRODUCT LAUNCHES

                       TABLE 225 KORE.AI: DEALS

             14.2.9 ORACLE

                       TABLE 226 ORACLE: BUSINESS OVERVIEW

                       FIGURE 63 ORACLE: COMPANY SNAPSHOT

                       TABLE 227 ORACLE: PRODUCTS OFFERED

                       TABLE 228 ORACLE: PRODUCT LAUNCHES

                       TABLE 229 ORACLE: DEALS

             14.2.10 SAP

                       TABLE 230 SAP: BUSINESS OVERVIEW

                       FIGURE 64 SAP: COMPANY SNAPSHOT

                       TABLE 231 SAP: PRODUCTS OFFERED

                       TABLE 232 SAP: DEALS

             14.2.11 LIVEPERSON

                       TABLE 233 LIVEPERSON: BUSINESS OVERVIEW

                       FIGURE 65 LIVEPERSON: COMPANY SNAPSHOT

                       TABLE 234 LIVEPERSON: PRODUCTS/SERVICES OFFERED

                       TABLE 235 LIVEPERSON: PRODUCT LAUNCHES AND ENHANCEMENTS

                       TABLE 236 LIVEPERSON: DEALS

* Business Overview, Products/Services Offered, Recent Developments, and MnM View might not be captured in case of unlisted companies.

     14.3 OTHER KEY PLAYERS 

             14.3.1 AVAAMO

             14.3.2 CONVERSICA

             14.3.3 HAPTIK

             14.3.4 SOLVVY

             14.3.5 PYPESTREAM

             14.3.6 INBENTA

             14.3.7 CREATIVE VIRTUAL

             14.3.8 SOUNDHOUND

             14.3.9 KASISTO

             14.3.10 MINDMELD

             14.3.11 GUPSHUP

     14.4 START-UPS/SMES 

             14.4.1 COGNIGY

             14.4.2 RASA

             14.4.3 SAARTHI.AI

             14.4.4 SENSEFORTH.AI

             14.4.5 YELLOW.AI

             14.4.6 ASSEMBLYAI

             14.4.7 EXCEED.AI

             14.4.8 CLINC

             14.4.9 LAIYE

             14.4.10 RULAI

 

15 ADJACENT AND RELATED MARKETS (Page No. – 281)

     15.1 INTRODUCTION 

     15.2 NLP MARKET – GLOBAL FORECAST TO 2027 

             15.2.1 MARKET DEFINITION

             15.2.2 MARKET OVERVIEW

             15.2.3 NLP MARKET, BY COMPONENT

                       TABLE 237 NATURAL LANGUAGE PROCESSING MARKET, BY COMPONENT, 2016–2021 (USD MILLION)

                       TABLE 238 NATURAL LANGUAGE PROCESSING MARKET, BY COMPONENT, 2022–2027 (USD MILLION)

             15.2.4 NLP MARKET, BY TYPE

                       TABLE 239 NATURAL LANGUAGE PROCESSING MARKET, BY TYPE, 2016–2021 (USD MILLION)

                       TABLE 240 NATURAL LANGUAGE PROCESSING MARKET, BY TYPE, 2022–2027 (USD MILLION)

             15.2.5 NLP MARKET, BY DEPLOYMENT MODE

                       TABLE 241 NATURAL LANGUAGE PROCESSING MARKET, BY DEPLOYMENT MODE, 2016–2021 (USD MILLION)

                       TABLE 242 NATURAL LANGUAGE PROCESSING MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)

             15.2.6 NLP MARKET, BY ORGANIZATION SIZE

                       TABLE 243 NATURAL LANGUAGE PROCESSING MARKET, BY ORGANIZATION SIZE, 2016–2021 (USD MILLION)

                       TABLE 244 NATURAL LANGUAGE PROCESSING MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)

             15.2.7 NLP MARKET, BY APPLICATION

                       TABLE 245 NATURAL LANGUAGE PROCESSING MARKET, BY APPLICATION, 2016–2021 (USD MILLION)

                       TABLE 246 NATURAL LANGUAGE PROCESSING MARKET, BY APPLICATION, 2022–2027 (USD MILLION)

             15.2.8 NLP MARKET, BY TECHNOLOGY

                       TABLE 247 NATURAL LANGUAGE PROCESSING MARKET, BY TECHNOLOGY, 2016–2021 (USD MILLION)

                       TABLE 248 NATURAL LANGUAGE PROCESSING MARKET, BY TECHNOLOGY, 2022–2027 (USD MILLION)

             15.2.9 NLP MARKET, BY VERTICAL

                       TABLE 249 NATURAL LANGUAGE PROCESSING MARKET, BY VERTICAL, 2016–2021 (USD MILLION)

                       TABLE 250 NATURAL LANGUAGE PROCESSING MARKET, BY VERTICAL, 2022–2027 (USD MILLION)

             15.2.10 NLP MARKET, BY REGION

                       TABLE 251 NATURAL LANGUAGE PROCESSING MARKET, BY REGION, 2016–2021 (USD MILLION)

                       TABLE 252 NATURAL LANGUAGE PROCESSING MARKET, BY REGION, 2022–2027 (USD MILLION)

     15.3 SPEECH ANALYTICS MARKET – GLOBAL FORECAST TO 2027 

             15.3.1 MARKET DEFINITION

             15.3.2 MARKET OVERVIEW

             15.3.3 SPEECH ANALYTICS MARKET, BY COMPONENT

                       TABLE 253 SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION)

                       TABLE 254 SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION)

             15.3.4 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION

                       TABLE 255 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION)

                       TABLE 256 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)

             15.3.5 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE

                       TABLE 257 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION)

                       TABLE 258 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)

             15.3.6 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE

                       TABLE 259 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)

                       TABLE 260 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)

             15.3.7 SPEECH ANALYTICS MARKET, BY APPLICATION

                       TABLE 261 SPEECH ANALYTICS MARKET, BY APPLICATION, 2017–2021 (USD MILLION)

                       TABLE 262 SPEECH ANALYTICS MARKET, BY APPLICATION, 2022–2027 (USD MILLION)

             15.3.8 SPEECH ANALYTICS MARKET, BY VERTICAL

                       TABLE 263 SPEECH ANALYTICS MARKET, BY VERTICAL, 2017–2021 (USD MILLION)

                       TABLE 264 SPEECH ANALYTICS MARKET, BY VERTICAL, 2022–2027 (USD MILLION)

             15.3.9 SPEECH ANALYTICS MARKET, BY REGION

                       TABLE 265 SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION)

                       TABLE 266 SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION)

 

16 APPENDIX (Page No. – 296)

     16.1 DISCUSSION GUIDE 

     16.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 

     16.3 CUSTOMIZATION OPTIONS 

     16.4 RELATED REPORTS 

     16.5 AUTHOR DETAILS 

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