Recognition Demonstrates Continued Innovation in
Conversational AI for Verint’s Digital-First Engagement

Verint® (Nasdaq: VRNT), The Customer Engagement
Company, today announced it was named to the inaugural
Constellation ShortList for Conversational AI. The
technology vendors and service providers included in this research
deliver critical transformation initiative requirements for early
adopters and fast-follower organizations.

Supported by a natural language understanding library of over
90,000 intents, Verint Conversational AI goes beyond
simple question-and-answer interactions to provide actionable
responses across channels – including voice, social media channels,
and smart speakers. These capabilities are the foundation for
Verint Intelligent Virtual Assistant (IVA). Verint IVA can answer
questions 24/7 in more than 40 languages, proactively assist
customers, provide guided resolution, capture insights, and
transfer interactions to live agents.

“Today, brands need to provide swift and effortless customer
experience on their customers’ channel of choice. To remain
competitive, organizations must put digital-first engagement at the
top of their priority lists,” says Verint’s Heather Richards, vice
president, GTM strategy, digital first engagement. “Through its
conversational AI capabilities, the Verint IVA solution delivers
personalized, human-like interactions with customers across digital
and voice channels.”

Constellation considers a number of criteria when choosing
solutions for their shortlist. Conversational AI solutions must
integrate natural-language-understanding (NLU) capabilities,
understand users and personalize conversations for each user,
enable a live agent escalation option if and when needed, and
provide customizable workflow management, to name a few.

“Conversational AI (CAI) has moved away from traditional
chatbots to intelligent virtual agents, often matching, or
surpassing, the human agents. In many instances, humans can now
have intelligent conversations with machines without realizing they
are talking to a machine,” said Andy Thurai, vice president and
principal analyst at Constellation Research. “Today’s CAI systems
are purpose-built for a specific domain and can solve customer
problems without the need for human intervention. The combination
of sentiment, tone, and emotional intelligence allows them to
determine if a customer is upset and prioritizes solving their
issue which helps reduce agitation.”

Constellation Research advises leaders on leveraging disruptive
technologies to achieve business model transformation and
streamline business processes. Products and services named to the
Constellation ShortList meet the threshold criteria for this
category as determined through client inquiries, partner
conversations, customer references, vendor selection projects,
market share, and internal research. The portfolio is updated at
least once per year as the analyst team deems necessary based on
market conditions.

Visit Verint Conversational AI to learn more.

Disclaimer: Constellation Research does not endorse any solution
or service named in its research.

About Verint

Verint® (Nasdaq: VRNT) helps the world’s most iconic
brands – including over 85 of the Fortune 100 companies – build
enduring customer relationships by connecting work, data and
experiences across the enterprise. The Verint Customer Engagement
portfolio draws on the latest advancements in AI and analytics, an
open cloud architecture, and The Science of Customer
Engagement to help customers close The Engagement
Capacity Gap.

Verint. The Customer Engagement Company. Learn more

This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management’s expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2022, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may

SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems
Inc. or its subsidiaries. Verint and other parties may also have
trademark rights in other terms used herein.

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