Vox AI Debuts Advanced Conversational Voice AI Technology for Seamless Restaurant Drive-Thru Orders | – Restaurant Technology News

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Vox AI communicates in 35 languages with a nearly human response time, helping overworked drive-thru and quick-service restaurant employees, increasing customer satisfaction and boosting revenue by up to 17%.


1.16.2024

Vox AI has announced plans to debut its advanced AI and machine learning technology designed for seamless restaurant drive-thru orders. An AI breakthrough that is efficient, conversational and speaks 35 languages, Vox AI is the perfect tool for drive-thru and QSR (Quick Service Restaurant) businesses to relieve overworked employees and boost revenues by up to 17% and increase ROI by 14 times.

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Drive-thrus are a quintessentially American phenomenon. There are over 200K drive-thru restaurants in the U.S. — which represent about 70% of fast food sales. Increasing efficiency is one of the primary goals of drive-thru restaurants, but current technology to place drive-thru orders is often inefficient. Response times lag, order accuracy is low and there is an overall disconnect with the synthetic, often garbled voice on the other side of the speaker.

Bypassing all competitors with a voice AI that is perceptive, multilingual, highly accurate and able to replicate the speed, tone and rhythms of a human voice, Vox AI is currently in the midst of a proof-of-concept pilot with one of the world’s largest fast food chains.

Drive-thru restaurants also have a history of innovation: the first two-way speaker was invented in 1948 by the founder of In-N-Out Burger, and the fast food and QSR industry expanded rapidly in the second half of the 20th century. According to a recent study, 47% of Americans won’t even go to a store that doesn’t have a drive-thru. One of the major benefits of drive-thrus is their ability to serve more customers at a faster pace.

Vox AI’s technology will shorten drive-thru lines, improve customer satisfaction, free up employees for more productive tasks and create new upselling opportunities, with an estimated 17% increase in revenue. Additionally, Vox AI can be used in any industry that needs a boost in efficiency without customers feeling like they’re talking to a computer.

“We want to redefine human-AI interaction, making it so seamless and intuitive that it becomes a natural part of daily life,” said Maurice Kroon, founder and CEO of Vox AI. “We’re not just developing a tool; we’re cultivating a new standard for communication. We’ve assembled a group of world-class experts in AI and technology alongside veterans in the QSR business, all united by a shared mission to innovate and excel. Our culture is one of relentless pursuit of excellence and a deep commitment to industry transformation.”

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