By using chatbots, service providers can provide personalized assistance and support to customers, answering questions about products, pricing, and more. Chatbots can also be integrated into websites or mobile apps, allowing customers to interact with the service provider in a conversational way. Additionally, AI can help service providers create search-friendly website copy and product descriptions, create content for email marketing campaigns and social media posts, make recommendations based on browsing history as well as research and compare products, and provide simple virtual customer support.
Conversational AI can also engage visitors on a service provider’s website immediately and help service providers attract and engage potential customers. Furthermore, conversational AI is changing customer service by offering personalized, responsive, and empathetic customer experiences. It is not constrained by traditional chatbots or human limitations – it doesn’t need lunch breaks or get overwhelmed during peak times.
