Genesys Copilot, Virtual Agent, Empathy Detection and Modern Agent Desktop for Genesys Cloud designed to support employees, drive productivity and improve customer experiences DENVER–(BUSINESS WIRE)–Today at Xperience 2024, Genesys®, a global cloud leader in AI-powered experience orchestration, announced new AI capabilities to transform every customer and employee experience. With Agent Copilot, Virtual Agent, Empathy Detection […]
OpenAI’s Sam Altman has ushered in an AI revolution reminiscent of scenes from sci-fi movies. The newly introduced ChatGPT-4o boasts the remarkable ability to perceive, listen, and converse much like a human being. Demonstrations by OpenAI executives showcased the ChatGPT-4o’s prowess in real-time translation during conversations, narrating bedtime stories with diverse voices, and even providing […]
HOUSTON, Texas (KTRK) — Have you ever asked Siri a question? Whether you’re checking the latest sports scores or seeking the definition of artificial intelligence, asking digital assistants like Siri for help means you interacted with a form of AI. “Most people are talking to Siri often. She can be used as a virtual assistant, […]
Unifonic is showcasing its evolution towards conversational artificial intelligence (AI)-powered engagement solutions at Seamless Middle East 2024. During its participation, Unifonic is exhibiting its customer journey automation suite and is underlining its commitment to revolutionising customer engagement through automation. AI and machine learning technologies are reshaping businesses’ communications with their customers. Amidst this transformation, Unifonic’s […]
Advertising Disclosure The revolution in artificial intelligence (AI) has radically altered the landscape of numerous industries, introducing unprecedented levels of efficiency, accuracy, and cost-effectiveness. One area where AI’s impact is particularly significant is in facilitating human-computer interactions. Conversational AI refers to the application of machine learning and natural language processing technologies to automate and optimize […]