Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, launched its latest annual Talkdesk Global Contact Center Key Performance Indicator (KPI) Benchmarking report. Announced this week at Customer Contact Week Las Vegas 2024, the report measures five traditional contact center performance metrics and indicates that amid surging […]
Last week, OpenAI released the latest iteration of its flagship large language model (LLM): GPT-4o. The LLM stands apart in its multimodality, with the ability to reason in real-time across audio, vision, and text. For years, building AI that understands multiple modalities has proved challenging. Just creating pipelines for tasks such as speech-to-text is tricky […]