Talkdesk AI boosts CX & Agent Satisfaction During Call Surges – Martechcube

Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, launched its latest annual Talkdesk Global Contact Center Key Performance Indicator (KPI) Benchmarking report. Announced this week at Customer Contact Week Las Vegas 2024, the report measures five traditional contact center performance metrics and indicates that amid surging […]

Democratising AI: Optimas AI’s mission turned business – Gulf Business

Image credit: Getty Images As businesses navigate the complexities of the digital age, the role of artificial intelligence (AI) has become increasingly pivotal. Optimas AI is leading the charge in democratising AI, making its advanced capabilities accessible to business leaders and decision-makers without the need for deep technical knowledge. Aadesh Gawde, chief product officer, Optimas […]

Scurri acquires specialist conversational AI platform, HelloDone – TechCentral.ie

Delivery specialist adds conversational AI platform to service Trade Rory O’Connor, Scurri 4 June 2024 Delivery management platform, Scurri, today announced the acquisition of HelloDone, the UK-based, developer of a conversational artificial intelligence (AI) platform for retailers and brands. This acquisition is being achieved via a restructuring by transfer arrangement. HelloDone’s solution answers post-purchase customer […]

Conversational AI Market Trends Analysis & Growth Factor is Expected to Reach USD 44.38 Bn By 2031 – openPR

Conversational AI Market Coherent Market Insights recently released its comprehensive study on the Conversational AI Market, offering an in-depth analysis of the current landscape, market size, demand trends, growth patterns, and forecasts spanning from 2024 to 2031. This business report provides clear, reliable, and thorough market data, empowering businesses to enhance their development strategies and […]

Anthropic Introduces Paid Subscription for its AI Chatbot Platform Claude – Unite.AI

In a pivotal moment for the conversational AI industry, Anthropic, a leading figure in artificial intelligence, has rolled out a paid subscription plan (Claude Pro) for its state-of-the-art chatbot. This development highlights the AI chatbot sector’s evolving landscape and provides insights into how businesses gauge the value of their digital offerings. The journey from providing […]

Newgen launches LumYn, gen AI-powered hyper-personalization platform for banks – ET Edge Insights – ET Edge Insights

LumYn aiming to transform the banking industry with 2X more conversions and 10X faster targeted product launches Newgen Software, a provider of low-code digital transformation platforms, is excited to announce the launch of LumYn, a groundbreaking Gen AI-powered hyper-personalization platform designed specifically for the banking sector. This innovative growth intelligence platform is set to enhance […]