InMoment Sets a New Standard in Customer Experience with AI-Based Conversational Intelligence and Contact Center … – The National Tribune

Unlock rich insights from unstructured contact center conversations using AI, NLP, and LLM technologies Integrate contact center data from chats, emails and calls with other feedback channels for complete customer view SALT LAKE CITY–BUSINESS WIRE– InMoment®, a leader in Experience Improvement (XI)™ solutions, announced today the infusion of generative AI into its cutting-edge Conversational Intelligence […]

How conversational intelligence platforms are using AI in 2024 – CX Today

One area where we can clearly see this is in conversational intelligence platforms, which use AI to optimize communications and business processes. Conversational intelligence solutions are used across sales teams, analytics teams, and more. But how, specifically, are these platforms using AI? To understand the modern state of AI in conversational intelligence, we can look […]

Conversational AI Market Key Dynamics 2024 Global Growth Insights and Emerging Trends Forecast to 2031 – WhaTech

The widespread adoption of conversational platforms across industries, such as retail, BFSI, healthcare, travel, and hospitality, is expected to drive significant growth in the market during the forecast period. This market research report examines key players such as: Google, Microsoft, Amazon Web Services Coherent Market Insights’ most recent research study, “Global Conversational AI Market Size, […]