Klarna’s Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours? – CX Today

Watch on YouTube. CX Today’s Charlie Mitchell hosts Tatum Bisley, Product & Technology Evangelist at Cirrus. We break down the recent news of Klarna’s OpenAI-powered chatbot that supposedly does the work of 700 full-time agents. In doing so, we discuss: The possible impact of the story on conversational and generative AI adoption in contact centers. […]

The Hottest Trends in Contact Center Conversational Intelligence – CX Today

Conversational intelligence software empowers companies to compete based on exceptional customer service. Offering insights into everything from sentiment to intent, this technology helps organizations map customer journeys and deliver incredible experiences. For years, companies have relied on solutions powered by natural language processing and machine learning. Now, as the AI landscape evolves, new trends in […]

NICE Named a Leader in the 2024 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center … – Directors Club News

NICE announced that it has been named a Leader in the 2024 Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report. For a complimentary copy of the report, click here. Aragon Research analysts evaluated 20 providers that include conversational AI technology within their intelligent contact centre (ICC) offerings, or providing solutions focused […]

NICE Named a Leader in the 2024 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center – Yahoo Finance

NICE CXone identified for delivering a single unified platform for the entire CX journey HOBOKEN, N.J., March 27, 2024–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced that it has been named a Leader in the 2024 Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report. For a complimentary copy of the report, click here. […]