Contact centers are an effective way to take advantage of the latest advancements in AI and generative AI. These technologies deliver businesses rapid ROI and actionable insights that can streamline processes and improve operational efficiency. AI can accurately and conveniently service contact center customers across several communications channels using voice and text. Additionally, businesses can […]
Conversational AI is emerging as a critical component of most modern contact center operations. Rapidly evolving algorithms are offering companies a range of ways to improve customer experiences, boost efficiency, cut costs, and even access more valuable data. The AI revolution isn’t just driving the creation of higher quality chatbots (with generative AI). There’s also […]
SALT LAKE CITY [June 25, 2024] —InMoment®, a leader in Experience Improvement (XI)™ solutions, announced today the infusion of generative AI into its cutting-edge Conversational Intelligence solution. This innovative technology leverages the wealth of information in contact center conversations, online chats, and emails to optimize operations, enhance customer engagement, and elevate the overall customer experience. […]
Unlock rich insights from unstructured contact center conversations using AI, NLP, and LLM technologies Integrate contact center data from chats, emails and calls with other feedback channels for complete customer view SALT LAKE CITY–BUSINESS WIRE– InMoment®, a leader in Experience Improvement (XI)™ solutions, announced today the infusion of generative AI into its cutting-edge Conversational Intelligence […]
From offering rapid AI innovation to delivering new engagement channels, CCaaS platforms promised so much. Yet, a decade after the first CCaaS solutions went mainstream, not much has changed within the service experience. Still, customers must repeat themselves, queue for long periods, and – perhaps most frustratingly – get caught up in the IVR. Thankfully, […]