Amazon’s Rufus AI assistant now available to all US customers – About Amazon

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Customers have fast, easy access to package tracking with Rufus, and are asking questions such as, “Where is my order?” or more specifically, “When are my dog treats arriving?” to know when they can expect their latest order. They also have quick access to past orders, asking questions that help them make decisions based on what they’ve ordered previously, including “When was the last time I ordered sunscreen?”

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