Meta’s controversial bid to train its artificial intelligence on the data of Facebook and Instagram users could be about to hit another snag. Under scrutiny from European regulators, the social media giant pressed pause on the divisive plans in mid-June, but now it’s facing pressure to scrap the policy altogether. A digital rights organisation called […]
In 2023, a survey of Australian consumers highlighted a major pain point in the restaurant and café industry: the shortage of well-trained staff. Approximately 30 percent of respondents also voiced concerns about the quality of food, linking it directly to staffing issues. Quick Service Restaurants (QSRs) are particularly hard-hit, grappling with outdated and inefficient hiring […]
In 2023, a survey of Australian consumers highlighted a major pain point in the restaurant and café industry: the shortage of well-trained staff. Approximately 30 percent of respondents also voiced concerns about the quality of food, linking it directly to staffing issues. Quick Service Restaurants (QSRs) are particularly hard-hit, grappling with outdated and inefficient hiring […]
Business Wire India The new report features insights by a leading analyst firm on Indian businesses CX priorities Increased preference from organizations towards AI-powered conversational tools A new report from global cloud communications platform, Infobip revealed that brands prioritize customer interaction by increasing budget allocations to improve the overall experience. In India, 83% of businesses in […]
OpenFi, a conversational artificial intelligence (AI) platform for lead generation and customer service, has closed a £500,000 pre-seed funding round. Led by Bijan Morvaridi with additional investments from Fortune Green Capital and Foundation Ventures, OpenFi will use the funding to expand the product team, build the second version of the platform, integrate with a UK […]
InMoment®, a leader in Experience Improvement (XI)™ solutions, announced the infusion of generative AI into its cutting-edge Conversational Intelligence solution. This innovative technology leverages the wealth of information in contact centre conversations to optimize operations, enhance customer engagement, and elevate the overall customer experience. Conversational Intelligence marks a significant leap forward in integrated customer experience […]
New Delhi, Jul 1 (PTI) US-based AI-driven fintech platform TIFIN on Monday marked its debut in the Indian market with the launch of MyFi, a conversational AI assistant offering customised investment guidance. MyFi deploys research-driven, fact-based investment intelligence and AI models to generate personalised investment guidance based on the users’ investment portfolio. Also Read | […]