In 2023, a survey of Australian consumers highlighted a major pain point in the restaurant and café industry: the shortage of well-trained staff. Approximately 30 percent of respondents also voiced concerns about the quality of food, linking it directly to staffing issues. Quick Service Restaurants (QSRs) are particularly hard-hit, grappling with outdated and inefficient hiring […]
Business Wire India The new report features insights by a leading analyst firm on Indian businesses CX priorities Increased preference from organizations towards AI-powered conversational tools A new report from global cloud communications platform, Infobip revealed that brands prioritize customer interaction by increasing budget allocations to improve the overall experience. In India, 83% of businesses in […]
OpenFi, a conversational artificial intelligence (AI) platform for lead generation and customer service, has closed a £500,000 pre-seed funding round. Led by Bijan Morvaridi with additional investments from Fortune Green Capital and Foundation Ventures, OpenFi will use the funding to expand the product team, build the second version of the platform, integrate with a UK […]
InMoment®, a leader in Experience Improvement (XI)™ solutions, announced the infusion of generative AI into its cutting-edge Conversational Intelligence solution. This innovative technology leverages the wealth of information in contact centre conversations to optimize operations, enhance customer engagement, and elevate the overall customer experience. Conversational Intelligence marks a significant leap forward in integrated customer experience […]
New Delhi, Jul 1 (PTI) US-based AI-driven fintech platform TIFIN on Monday marked its debut in the Indian market with the launch of MyFi, a conversational AI assistant offering customised investment guidance. MyFi deploys research-driven, fact-based investment intelligence and AI models to generate personalised investment guidance based on the users’ investment portfolio. Also Read | […]
AssemblyAI, a leader in AI-driven audio intelligence, has unveiled a series of new features designed to help enterprises extract and analyze insights from digital conversational data. This move comes as businesses increasingly turn to AI solutions to manage the vast amounts of information generated from virtual meetings, call centers, and chatbots. Conversational Intelligence AI Conversational […]
LONDON, June 28, 2024 /PRNewswire/ — Adthena, a leading provider of search intelligence for enterprise brands, today announced a major update to Ask Arlo, a groundbreaking conversational AI tool designed to revolutionize the way marketers interact with and gain insights from their search data.
Image Credit Travel Outlook Questions Every Hotelier Should Ask When Considering Guest-Led Conversational AI In the rapidly evolving hospitality industry, integrating Artificial Intelligence (AI) has become crucial for hoteliers looking to enhance guest experiences and stay ahead of the competition. As AI technology continues to develop, hoteliers need to ask the right questions to ensure […]