IT infrastructure services provider Kyndryl has launched IT support service Kyndryl Interactive AI for Service Desk. The company said the solution blends AI with human expertise to deliver a hyper-personalised interactive IT support experience. It uses advanced speech recognition and natural language processing to understand conversation via contextually specific models with measurable business rules and dialogue […]
Customer service is the proving ground for generative AI Customer service is the tip of the spear for generative AI—the function that pierces through the unknown to deliver unprecedented business value. In fact, as this new technology disrupts how work is done across the enterprise, customer service has become the C-suite’s top priority for adoption. […]
According to the report, “brands interested in managing their customer self-service as part of a broader approach to customer experience should give serious thought to Sprinklr.” NEW YORK, May 28, 2024–(BUSINESS WIRE)–Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Strong Performer in The Forrester […]
According to the report, “brands interested in managing their customer self-service as part of a broader approach to customer experience should give serious thought to Sprinklr.” NEW YORK, May 28, 2024–(BUSINESS WIRE)–Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Strong Performer in The Forrester […]
What is The News About? NVentures (NVIDIA’s venture capital arm), and Zendesk supported the recent €46 million Series C funding round that the London-based AI startup PolyAI completed. Khosla Ventures, Georgian, Point72 Ventures, Sands Capital, and Passion Capital were among the follow-on investors. Now that they’ve raised over €110 million, PolyAI is well-funded.The founders of […]
NAPLES, Fla., May 23, 2024 (GLOBE NEWSWIRE) — Intetics Inc., a pioneering AI software development company, is excited to unveil its latest service offering: Enterprise Knowledge Assistant (EKA). This intelligent service is intended to help organizations in different industries such as Healthcare, Retail, eCommerce, Finance, Insurance, Legal, and Call Centers to manage their knowledge and […]