“You take those employees today and apply them differently,” said Haywood, “When they [insurers] don’t need to crunch data to understand the analytics and the trends that sit behind it…if that can be done with generative AI, then that claims adjuster can actually spend more around maybe the personal situation that that individual is in and allowing them to build empathy during that journey so that that customer is a customer for life.”
This post was originally published on 3rd party site mentioned in the title of this site