This whitepaper explores the negative impact of poor customer service on businesses – and how conversational AI could be the solution.
World’s Leading High-rise Marketplace
The report highlights the significant consequences of bad customer service experiences. Up to 74% of customers switch brands after a negative interaction, often because of long wait times, repetitive explanations and insufficient agent knowledge.
Conversational AI offers a solution by automating customer interactions and improving communication efficiency. This can significantly reduce wait times and the need for multiple contacts to resolve issues.
Implementing conversational AI can lead to:
- Improved customer satisfaction through faster response times and efficient issue resolution,
- Reduced customer churn by addressing common frustrations and providing a smoother service experience,
- Increased sales opportunities by offering 24/7 engagement and personalised communication channels.
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