Kore.ai named leader in Forrester Wave for conversational AI – IT Brief Australia

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Kore.ai has been named a Leader in The Forrester Wave: Conversational AI for Customer Service, Q2 2024. The report evaluated 14 conversational AI providers, and Kore.ai secured the top position in the Current Offering category with the highest score. This achievement highlights the company’s robust and expanding capabilities in the field.


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The evaluation was based on 23 criteria. Kore.ai achieved top scores in Vision, Roadmap, and Partner Ecosystem within the Strategy category. Additionally, it received the highest marks in Language Models and Generative AI support, Orchestration of AI Assets, Omnichannel, Digital User Experience, Voice Support, Answer Management, Business Insights, and Trust, Security, and Privacy within the Current Offering category.

Raj Koneru, CEO and Founder of Kore.ai, expressed that the recognition from Forrester validates their platform strengths, vision, and dedication to innovation. He stated, “AI is a deeply transformative technology that can profoundly impact the enterprise in many ways. We have demonstrated the positive impact of AI through our ability to anticipate market needs and consistently deliver at scale.”

The Forrester Wave report on Conversational AI for Customer Service stresses that vendors in this market differentiate themselves by mastering the orchestration of multiple AI assets to deliver more intelligent chatbots and intelligent virtual assistants (IVAs). Kore.ai’s platform stood out due to its leading omnichannel features, robust security measures, and exceptional digital user experience. Reference customers praised the development tools and prebuilt applications provided by Kore.ai, highlighting the company’s suitability for businesses looking to integrate AI across their contact centres.

This accolade from Forrester is the latest in a series of recognitions for Kore.ai. The company was previously named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms in both 2022 and 2023. Kore.ai has also been consistently positioned as a Leader in the Everest PEAK Matrix, IDC MarketScape, ISG Provider Lens, and Aragon Research Globe, as well as in the G2 Crowd Intelligent Virtual Assistants and Bot Platforms categories.

At its recent global customer conference, Kore.ai Konversations 2024, the company brought together over 200 leading enterprises to discuss the current AI landscape. Senior executives at the conference endorsed Kore.ai’s vision, comprehensive platform capabilities, and innovation roadmap, emphasising how these elements have enabled them to achieve their business objectives.

Kore.ai is a provider of advanced AI solutions, with a decade of experience in helping enterprises realise business value through the safe and responsible use of AI. The company’s innovative platform and no-code tools support end-to-end customer and employee experiences, from automated interactions to human-assisted ones. Kore.ai’s open approach allows businesses to choose the best-suited language models and infrastructure for their needs. Trusted by more than 200 partners and 400 Fortune 2000 companies, Kore.ai assists these organisations in navigating their AI strategies while maintaining a strong patent portfolio in the AI space.

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