Salesforce has announced that Slack AI is now available for all paying customers.
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Previously only available to customers on Slack Enterprise plans and only in US and UK English, Salesforce stresses that businesses of all sizes can now leverage Slack AI, which utilises a business’s conversational data to support users in working faster and smarter.
Slack AI has also been updated with new features, including an upgraded AI-powered recap that produces morning digest summaries, personalised search answers, advanced conversation summaries and expanded language support.
According to an internal analysis, Salesforce reports that customers are experiencing significant time savings with Slack AI, with an average of 97 minutes per user each week, by utilising the service to discover answers, distil knowledge, and foster innovation.
Slack AI is now available as a paid add-on for all paid Slack plans. It is priced at $10 per user per month for Slack Pro and Business+ plans and is currently available in English, Spanish, and Japanese, with additional language support on the horizon.
More Detail On The New Features
Slack is introducing a new recap feature that provides users with a daily morning digest encompassing summaries of channels they wish to track but might not have immediate time for. Once users include a channel in their recap, they’ll receive a daily digest containing any updates they may have overlooked. Slack AI will assist users in getting started by offering personalised recommendations for channels to add, leveraging Slack activity as a basis.
Slack AI will also now feature search answers that provide personalised, intelligent responses to conversational inquiries. Users receive clear and concise answers in plain language with direct citations to relevant Slack messages. This feature lets users verify information easily and delve deeper into desired topics.
Lastly, conversation summaries extract highlights from accessible channels and threads. Users can quickly catch up on unread messages, summarise the past seven days, or customise date ranges for summaries. Each summary includes transparent sources, enabling users to explore further details if needed.
In terms of upcoming features, Slack AI’s search and summarisation capabilities are expanding to include new data sources such as files, Slack apps, canvases, and clips. This broadens the scope of context accessible to Slack AI. For instance, it will boost the value of “huddles”, Slack’s feature for lightweight audio or video calls. Slack AI will provide summaries of key takeaways and action items, encouraging the transition from live discussions to actionable next steps.
Additionally, Slack is evolving into a primary platform for interacting with assistants. This includes integration with Einstein Copilot, a conversational AI assistant for Salesforce CRM. Users will seamlessly access AI-powered CRM insights within Slack, enabling them to converse with Salesforce data as effortlessly as they communicate with their teams.
The Slack AI Story So Far
In February, Salesforce announced the general availability of Slack AI, its generative AI experience to enhance worker productivity, for Slack Enterprise customers.
Slack AI, first revealed in September, is native to Slack’s collaboration platform. This means users can utilise the wealth of collective company knowledge shared within Slack through guided experiences powered by AI. These experiences feature AI-powered search functionalities, channel recaps, and thread summaries.
These capabilities empower users to swiftly discover answers, distil knowledge, and cultivate ideas more efficiently.
“For the past decade, Slack has revolutionised the way we work, bringing people, apps and systems together in one place,” said Denise Dresser, CEO of Slack. “With Slack AI, we’re excited to take this transformation to the next level. These new AI capabilities empower our customers to access the collective knowledge within Slack so they can work smarter, move faster, and spend their time on things that spark real innovation and growth.”
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