Are generative AI (GenAI) and LLMs the solution to years of customer self-service disappointment? Forrester certainly believes so. With the report claiming that “GenAI will save the beleaguered chatbot,” Forrester argues that the technology’s inherently natural conversations and significantly reduced deployment times are a self-service game-changer. And conversational AI vendors appear to agree. With the […]
SANTA CLARA, Calif., May 21, 2024 (GLOBE NEWSWIRE) — Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), today announced the general availability of its Experience Operating System (XOS). Developed on top of a family of industry-specific large language models, XOS enables business users to build, test and deploy enterprise-class AI Agents with composable skills […]
New Report Shows Strategic Use of AI for Specific Use Cases Results in Increased Revenue; AI’s Ability to Deliver Trustworthy, Brand-accurate Information Remains A Top Concern SAN MATEO, Calif.–(BUSINESS WIRE)–Conversica, Inc, the leading provider of AI-powered Conversation Automation solutions for enterprise revenue teams, today announced the results of its latest research study The 2024 Marketing […]
Conversational Intelligence Software Market According to HTF Market Intelligence, the Global Conversational Intelligence Software market to witness a CAGR of 22.67% during the forecast period (2024-2030). The Latest Released Conversational Intelligence Software Market Research assesses the future growth potential of the Conversational Intelligence Software market and provides information and useful statistics on market structure and […]
The latest innovation in chatbots and artificial intelligence can help ecommerce business owners improve customer satisfaction and save time through automation. Yet, even for tech-savvy ecommerce entrepreneurs, navigating and implementing AI technology can be challenging. It helps to start by learning the difference between two of the most useful types of ecommerce customer service tools […]
In a recent study published in JAMA Oncology, researchers compared online conversational artificial intelligence (AI) chatbot replies to cancer-related inquiries to those of licensed physicians concerning empathy, response quality, and readability. Digital oncology solutions can help to cut expenses, enhance patient care outcomes, and minimize physician burnout. AI has produced significant advances in healthcare delivery, […]
Actress Scarlett Johansson is threatening legal action against OpenAI, alleging the artificial intelligence start-up copied her voice after she refused to license it to the company. OpenAI CEO Sam Altman asked Johansson in September to be the voice of the company’s conversational AI system, the actress said in a statement provided to The Washington Post.