GPT-4o set to disrupt conversational AI, edtech and call centre business – The Economic Times

OpenAI’s latest GPT-4o (“omni”) model has not just ‘wowed’ people across the globe but is set to disrupt everything from conversational AI and edtech to content creation and customer services, experts said.Elevate Your Tech Prowess with High-Value Skill Courses Offering College Course Website MIT xPRO MIT Technology Leadership and Innovation VISIT Indian School of Business […]

Mosaicx is Automation Solution Finalist in 2024 CCW Excellence Awards – Martechcube

Mosaicx, a cloud-based conversational AI solution, has been named a finalist in the “Automation Solution of the Year” category of the 2024 CCW Excellence Awards. The award recognizes innovative companies and top-performing executives for their contributions to the customer contact profession. Winners will be announced at a gala during Customer Contact Week (CCW) in Las Vegas on June […]

Google’s New Workplace AI Bot Underscores Big Tech’s Enterprise Focus – PYMNTS.com

Every business and organization is thinking about how to tap digital transformation for growth. And with Google’s I/O developer conference Tuesday (May 14), the enterprise solutions that big tech can bring to the business-to-business (B2B) space are top of mind for forward-thinking firms.  Already, OpenAI held an event of its own on Monday (May 13), where the […]

How AI Chatbots Have Transformed the Travel Industry – Robotics and Automation News

The travel industry is witnessing a remarkable transformation driven by artificial intelligence (AI). AI chatbots are rapidly becoming the go-to solution for businesses, offering a range of benefits for both travelers and service providers. Let’s delve into the specific ways conversational AI is revolutionizing this dynamic sector. 3 ways chatbots elevate travel services Gone are […]

As AI becomes more human-like, experts warn users must think more critically about its responses – CBC.ca

Tech giant Google has announced upgrades to its artificial intelligence technologies, just a day after rival OpenAI announced similar changes to its offerings, with both companies trying to dominate the quickly emerging market where human beings can ask questions of computer systems — and get answers in the style of a human response. It’s part of […]

As AI becomes more human-like, experts warn users must think more critically about its responses – CBC News

Tech giant Google has announced upgrades to its artificial intelligence technologies, just a day after rival OpenAI announced similar changes to its offerings, with both companies trying to dominate the quickly emerging market where human beings can ask questions of computer systems — and get answers in the style of a human response. It’s part of […]

Best AI Chatbot Platforms for 2024 – Influencer Marketing Hub

Advertising Disclosure A chatbot is a special computer program using artificial intelligence (AI) which conducts a conversation with people, either via auditory or text input. Programmers design chatbots to realistically simulate how humans speak as conversational partners. Brands increasingly using chatbots to communicate with their customers and market their products. There are a wide range […]

Cognigy Leads in 2024 “Conversational AI For Customer Service” Report – Martechcube

Cognigy, a global leader in AI-powered customer service solutions, today announced it has been named a Leader in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024. In this evaluation, Cognigy was recognized as the top-ranked solution in the Strategy category and received the highest possible scores in nine criteria, including Orchestration of AI […]

Google’s Gemini AI can customize the personality of conversational AI with new feature Gems – GIGAZINE(ギガジン)

May 15, 2024 14:50:00 In December 2023, Google DeepMind released Gemini , a multimodal AI capable of simultaneously processing text, voice, and images. Gemini has demonstrated high performance in natural interactions, but updates were announced at the developer event Google I/O , including the release of a new feature called Gems , which can analyze […]

Cognigy Named a Leader in 2024 “Conversational AI For Customer Service” Report – 01Net

Recognized by independent research firm as “a good choice for brands looking to maximize the value of a variety of AI capabilities to deliver differentiating customer self-service” SAN FRANCISCO & DÜSSELDORF, Germany–(BUSINESS WIRE)–#cognigy—Cognigy, a global leader in AI-powered customer service solutions, today announced it has been named a Leader in The Forrester Wave™: Conversational AI […]