From offering rapid AI innovation to delivering new engagement channels, CCaaS platforms promised so much. Yet, a decade after the first CCaaS solutions went mainstream, not much has changed within the service experience. Still, customers must repeat themselves, queue for long periods, and – perhaps most frustratingly – get caught up in the IVR. Thankfully, […]
RingCentral has revealed a slew of fresh sales and engagement capabilities for its RingSense for Sales AI-powered solution. With the original generative AI (GenAI) and conversational intelligence platform having been launched in March of last year, the solution will now be bolstered by an additional AI coaching dashboard, Microsoft Teams integration, and expanded CRM compatibility, […]
The relationship between AI and health, environmental sustainability, and humanitarian efforts is complex. On one hand, when it comes to vulnerable communities, AI has been used for surveillance, has perpetuated economic inequalities, and sometimes, has served as an instrument of violence and domination. Through irresponsible and biased models, AI has also exacerbated preexisting inequities in […]
The latest research reveals that the line between humans and machines in conversation is becoming increasingly blurred. According to findings from the University of California, San Diego, GPT-4, the latest iteration of OpenAI’s language model, has shown a remarkable ability to imitate human conversation, making it difficult for participants to distinguish it from a real […]
Amsterdam-based Kollie, a provider of conversational AI voice agents, announced that it has launched its AI phone agent in multiple languages — Dutch, English, and German. With this, the Dutch company aims to offer businesses tailored, efficient, and natural interactions across a spectrum of European languages. “Kollie’s launch with Dutch proficiency is just the start […]
Do you ever wonder what happened to Alexa? Mihail Eric, a former research scientist from Alexa AI, wrote a tell-all post about why Alexa is no longer at the forefront of voice assistants, which is particularly true in this era of rapid advancements. While Siri got ChatGPT integration, Eric undertook to find out why its […]
Anton Soudovtsev is Head of Business Services at Azqore, based in Lausanne, Switzerland. Hubbis spoke with him recently to hear first-hand of his excitement over the Swiss FinTech’s forthcoming plans to incorporate next-stage AI into the core banking systems Azqore provides to private bank customers. He believes it will help banks and leading wealth management […]
About a decade ago, most data came from central systems like ERP and CRM. Now, data is generated at the edge—by customers, in stores, and in hospitals. This shift requires quick, tactical decisions. However, according to a senior industry leader, traditional analytics has been tough to adopt due to its complexity. People had to navigate […]
target audience: TECH SUPPLIER Publication date: Jun 2024 – Document type: Market Forecast – Doc Document number: # US51619324 Content List of Tables List of Figures Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment. Contact […]