Achieved highest possible score across seven criteria in report for customer experience leaders NEW YORK, June 12, 2024 /PRNewswire/ — LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024. The recent report evaluated the 14 most significant providers […]
In the rapidly evolving landscape of artificial intelligence, Perplexity AI and ChatGPT have emerged as two formidable tools, each with distinct strengths. Here’s a detailed comparison to help you understand which AI tool suits your needs best. Primary Use Cases Perplexity AI: Perplexity AI excels in delivering accurate, source-cited information, making it ideal for research […]
A shortage of healthcare providers (HCPs) and an increased customer and physician demand for information related to conditions, treatments and products has significantly changed the healthcare market in recent years. The pharmaceutical sector still prioritizes a drug’s brand.com as the primary endpoint for its advertising even though these sites have remained largely the same search […]
Cognigy, a leader in AI-first customer service automation, announced that it has raised $100 million in Series C funding. The round was led by Eurazeo Growth, with participation from existing investors Insight Partners, DTCP, DN Capital, and others. The new funding round will accelerate Cognigy’s mission to deliver AI-first customer service at scale. Cognigy offers […]
Automation Anywhere integrates Amazon Q to help companies create and automate complex enterprise-wide processes with conversational automation that rapidly turn time-intensive workflows into optimized action AUSTIN, Texas, June 11, 2024 /CNW/ — IMAGINE 2024 — Amazon Web Services (AWS), an Amazon.com, Inc. company and Automation Anywhere, a leader in AI-powered automation solutions, today announced an expanded […]
Automation Anywhere integrates Amazon Q to help companies create and automate complex enterprise-wide processes with conversational automation that rapidly turn time-intensive workflows into optimized action AUSTIN, Texas, June 11, 2024 /PRNewswire/ — IMAGINE 2024 — Amazon Web Services (AWS), an Amazon.com, Inc. company and Automation Anywhere, a leader in AI-powered automation solutions, today announced an expanded […]
Unified communications vendor RingCentral has improved its conversational AI platform and expanded its push into sales tech with generative AI coaching tools that analyze conversations for sales reps and their managers. RingSense, which has three editions — customer experience, sales, and employee experience (EX) — added Microsoft Teams integrations to all three in its latest […]
Cognigy, a global leader in AI-first customer service automation, announced today that it has raised €93 million in Series C funding. The round was led by Eurazeo Growth, with participation from existing investors Insight Partners, DTCP and DN Capital and others. The new funding will accelerate Cognigy’s mission to deliver AI-first customer service at scale. […]