TeamSupport, a leading provider of support ticketing and live chat solutions, has appointed industry veteran Grant Stanis as its new CEO. Previously, Stanis led dynamic teams at SaaS companies Enmark Systems, Inc. and FPX. Prior to that, he spent ten years doing M&A at PwC, a global consulting firm. “We’re thrilled to have Grant join the team,” […]
Sisense, the leader in API-first embedded analytics that transforms enterprise data into a competitive edge, announced the beta launch of the Sisense Analytics Chatbot and enhanced natural language narration. These embeddable conversational analytics tools, powered by Generative AI, allow users to ask natural language queries about their data and gain additional insights with suggested follow-up […]
The new Infobip report features insights by a leading analyst firm on India businesses’ customer experience priorities Increased preference from organizations towards AI-powered conversational tools A new report from global cloud communications platform, Infobip revealed that brands prioritize customer interaction by increasing budget allocations to improve the overall experience. In India, 83% of businesses in […]
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Gong has added generative AI to its conversational intelligence tools to provide sales reps and their managers with deeper analysis of customer calls. Gong AI Smart Trackers analyze sales reps’ phone and digital conversations for their managers. The low-code tools enable admins and managers to spin up and test standardized AI Smart Trackers or design […]
1 Introduction At the end of November 2022, Open Artificial Intelligence (OpenAI, 2022) officially released ChatGPT, an AI-powered chatbot that marked a milestone in the development of AI-powered conversational language models. ChatGPT is a Natural Language Processing (NLP) model that enables users to engage in human-like conversations that are highly coherent and realistic. ChatGPT is […]
Conversational AI Platform Market The latest study released on the Global Conversational AI Platform Market by HTF MI Research evaluates market size, trend, and forecast to 2030. The Conversational AI Platform market study covers significant research data and proofs to be a handy resource document for managers, analysts, industry experts and other key people to […]
SALT LAKE CITY [June 25, 2024] —InMoment®, a leader in Experience Improvement (XI)™ solutions, announced today the infusion of generative AI into its cutting-edge Conversational Intelligence solution. This innovative technology leverages the wealth of information in contact center conversations, online chats, and emails to optimize operations, enhance customer engagement, and elevate the overall customer experience. […]
DALLAS, June 25, 2024 /PRNewswire/ — TeamSupport, a leading provider of support ticketing and live chat solutions, has appointed industry veteran Grant Stanis as its new CEO. Previously, Stanis led dynamic teams at SaaS companies Enmark Systems, Inc. and FPX. Prior to that, he spent ten years doing M&A at PwC, a global consulting firm. “We’re […]
DALLAS, June 25, 2024 /PRNewswire/ — TeamSupport, a leading provider of support ticketing and live chat solutions, has appointed industry veteran Grant Stanis as its new CEO. Previously, Stanis led dynamic teams at SaaS companies Enmark Systems, Inc. and FPX. Prior to that, he spent ten years doing M&A at PwC, a global consulting firm.