The realm of customer service and digital interaction is undergoing a seismic shift, courtesy of a potent sorcerer in the AI landscape—the enigmatic and powerful chatbot, GPT-4. Developed by the renowned OpenAI, this language model is not your run-of-the-mill chatbot; it’s rewriting the script on conversational AI. Imagine engaging in a dialogue so seamless, so […]
Conversational AI organization Openstream.ai announced a new patent for automated digital twin technology that gives EVA, or enterprise virtual assistant, users the ability to utilize virtual assistants that are digital twins of human experts in their respective fields. The digital twins share their human counterparts’ knowledge and unique personas and engage in empathetic, hallucination-free conversations […]
Hume AI – a company and research lab building artificial intelligence optimized for human well-being – announced it had raised a $50 million Series B funding round. EQT Ventures led this round. Union Square Ventures, Nat Friedman & Daniel Gross, Metaplanet, Northwell Holdings, Comcast Ventures, and LG Technology Ventures also joined the round. The funding […]
Conversational AI in customer communications has become commonplace in the past year. This is especially true in industries such as education, healthcare, automotive, real estate, and travel. While often seen as a positive development that increases efficiency and productivity, fears that AI will replace human jobs have also crept into the discussion. Will customer service […]
Conversational intelligence software empowers companies to compete based on exceptional customer service. Offering insights into everything from sentiment to intent, this technology helps organizations map customer journeys and deliver incredible experiences. For years, companies have relied on solutions powered by natural language processing and machine learning. Now, as the AI landscape evolves, new trends in […]
Prime Minister Narendra Modi with Microsoft co-founder Bill Gates during a meeting at his residence, in New Delhi on March 28, 2024. (X/@BJP4India) During the conversation with Bill Gates, PM Narendra Modi also shared recent practical use-cases of AI in governance, particularly during the G20 Summit last year In a free-wheeling chat with Microsoft co-founder […]