Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, launched its latest annual Talkdesk Global Contact Center Key Performance Indicator (KPI) Benchmarking report. Announced this week at Customer Contact Week Las Vegas 2024, the report measures five traditional contact center performance metrics and indicates that amid surging […]
Last week, OpenAI released the latest iteration of its flagship large language model (LLM): GPT-4o. The LLM stands apart in its multimodality, with the ability to reason in real-time across audio, vision, and text. For years, building AI that understands multiple modalities has proved challenging. Just creating pipelines for tasks such as speech-to-text is tricky […]
Introduction Conversational artificial intelligence (AI) agents have taken the generative AI world by storm, surpassing the capabilities of traditional chatbots. These advanced AI agents not only provide answers but also have the ability to take actions based on conversations and interact with back-end systems for automated tasks. In a recent announcement at Google Cloud Next, […]
AI agents are the new hot craze in generative AI. Unlike the previous generation of chatbots, these agents can do more than simply answer questions. They can take actions based on the conversation, and even interact with back-end transactional systems to take actions in an automated manner. On Tuesday at Google Cloud Next, the company […]