SAN FRANCISCO & DÜSSELDORF, Germany–(BUSINESS WIRE)–May 14, 2024–
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Cognigy, a global leader in AI-powered customer service solutions, today announced it has been named a Leader in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024. In this evaluation, Cognigy was recognized as the top-ranked solution in the Strategy category and received the highest possible scores in nine criteria, including Orchestration of AI Assets, Integrations, Bot Management, Operational Reports and Dashboards, Scalability and Reliability, System Architecture, and Supporting Services and Offerings.
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