Generative AI In Conversational Analytics: A Demo & Discussion – CX Today

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CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions.

He then speaks to John Ortiz, Technology Sales Manager at MiaRec, who put the demo together, to go through some of the video’s key talking points.

These include:

  • What benefits can companies expect by implementing your solution?
  • How long will it take businesses to set this up in their contact centers?
  • What guardrails have you put in place to mitigate GenAI risks?
  • What’s next for MiaRec in terms of GenAI innovation?

To learn more about MiaRec’s conversational intelligence solutions, visit their website.

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