Klarna’s Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours? – CX Today

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CX Today’s Charlie Mitchell hosts Tatum Bisley, Product & Technology Evangelist at Cirrus.

We break down the recent news of Klarna’s OpenAI-powered chatbot that supposedly does the work of 700 full-time agents.

In doing so, we discuss:

  • The possible impact of the story on conversational and generative AI adoption in contact centers.
  • Whether we need to be careful when dissecting Klarna’s numbers.
  • Lessons we can take away from Klarna’s story.
  • Additional advice for implementing conversational AI in the contact center.

To find out how Cirrus can help with your conversational AI deployment, visit: https://www.cirrusresponse.com/

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