OpenAI chairman says new AI venture goes beyond customer service – Yahoo Finance

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Conversational AI company Sierra seeks to shakeup how companies engage with their customer base, calling its artificial intelligence model more than just a customer service bot.


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Sierra Co-Founders Clay Bavor — a former Google Labs Vice President (GOOG, GOOGL) — and Bret Taylor — who is also the Sierra CEO, chairman of OpenAI, and former Salesforce Co-CEO (CRM) — join Yahoo Finance Executive Editor Brian Sozzi to discuss how they aim to deploy their large language model service.

“We believe that your AI agent and AI version of your company that can simply have a conversation with your customers may dwarf all of those [website, mobile app platforms] in terms of their importance to your brand, and Sierra, we want to be the platform that every company in the world uses to build their AI agent,” Taylor explains.

Taylor comments on OpenAI’s outlook on building out its AI infrastructure.

Bavor explains how Sierra’s AI is already engaging with its client’s customers: “What we see it doing today is not just answering questions, but actually taking action on behalf of their customers: processing complex exchanges and returns for the retailer, managing subscriptions, giving advice on things like food points in the case of WeightWatchers.”

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Editor’s note: This article was written by Luke Carberry Mogan.

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