Salesforce Expands Slack AI – Destination CRM

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Salesforce has added capabilities to its Slack AI, which uses companies’ conversational data to help users work faster and smarter.


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Slack AI now includes the following:

  • A new recap feature that delivers a daily morning digest containing summaries of the channels that users follow.
  • Search answers that deliver personalized, intelligent responses to conversational questions with direct citations to relevant Slack messages.
  • Conversation summaries that generate highlights from accessible channels and threads, with clear sources included in each summary.

Slack also now integrates withEinstein Copilot, a conversational AI assistant for Salesforce CRM, allowing users to bring AI-powered CRM insights directly into Slack.

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