Conversational AI Platform | Conversational AI Place | AI Chatbots Hub | AI Powered Customer Service | Conversational AI Solution | Virtual Assistants | Conversational AI Marketplace
Conversational AI Platform | Conversational AI Place | AI Chatbots Hub | AI Powered Customer Service | Conversational AI Solution | Virtual Assistants | Conversational AI Marketplace
Watch on YouTube. CX Today’s Charlie Mitchell hosts Tatum Bisley, Product & Technology Evangelist at Cirrus. We break down the recent news of Klarna’s OpenAI-powered chatbot that supposedly does the work of 700 full-time agents. In doing so, we discuss: The possible impact of the story on conversational and generative AI adoption in contact centers. […]
Watch on YouTube. CX Today’s Charlie Mitchell introduces five contact center AI challenges. To run through them and share solutions, he’s joined by: Neeraj Verma, Head of Generative AI Strategy at NICE GM, ElevateAI by NICE Derek Top, Senior Analyst at Opus Research Both share their perspectives on each of the trends – as shared […]
Conversational intelligence software empowers companies to compete based on exceptional customer service. Offering insights into everything from sentiment to intent, this technology helps organizations map customer journeys and deliver incredible experiences. For years, companies have relied on solutions powered by natural language processing and machine learning. Now, as the AI landscape evolves, new trends in […]
NICE announced that it has been named a Leader in the 2024 Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report. For a complimentary copy of the report, click here. Aragon Research analysts evaluated 20 providers that include conversational AI technology within their intelligent contact centre (ICC) offerings, or providing solutions focused […]
NICE CXone identified for delivering a single unified platform for the entire CX journey HOBOKEN, N.J., March 27, 2024–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced that it has been named a Leader in the 2024 Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report. For a complimentary copy of the report, click here. […]
Nobody likes being put on hold when on the phone with a call center, as it makes them feel unimportant and it is a waste of their time. After a few minutes on hold, a customer may start becoming annoyed, which leads to an overall worse experience for all parties involved. Unfortunately, because the average […]
Almost half of the contact center agents don’t have the skills they need to deal with the current demands of their job – according to Calabrio’s recent State of the Contact Centre report. To make matters worse, progress doesn’t appear to be on the horizon as managers can’t agree on the necessary path of training […]
Railway and travel provider to replace existing on-premise solution with ServiceNow-certified and integrated offering to optimize customer engagements and operational efficiency. ROCKVILLE, Md., March 12, 2024 /CNW/ — 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the expansion of its solution at a major European railway company. The strategic move will […]
Railway and travel provider to replace existing on-premise solution with ServiceNow-certified and integrated offering to optimize customer engagements and operational efficiency. ROCKVILLE, Md., March 12, 2024 /PRNewswire/ — 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the expansion of its solution at a major European railway company. The strategic move will […]