Over the course of many years, contact centers have built up an acceptance of broken processes, finding workarounds and sticky plaster solutions.
World’s Leading High-rise Marketplace
But, in the age of AI, contact centers must now get their ducks in a row. After all, as Bill Gates once said: “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.”
Discover, remove, improve: this is your three-step shortcut to build that efficient operation that’s ready for the benefits that AI will bring.
This eBook introduces that three-step process, highlighting how contact centers can discover broken processes within customer journeys, remove them, and improve the experience.
While doing so, it introduces low-hanging fruit use cases for contact center AI that will quickly build your confidence in AI’s ability to bolster customer, agent, and business outcomes.”
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