Conversational AI Platform | Conversational AI Place | AI Chatbots Hub | AI Powered Customer Service | Conversational AI Solution | Virtual Assistants | Conversational AI Marketplace
Conversational AI Platform | Conversational AI Place | AI Chatbots Hub | AI Powered Customer Service | Conversational AI Solution | Virtual Assistants | Conversational AI Marketplace
Cyara Botium honored for Most Innovative Use of AI REDWOOD CITY, Calif., April 01, 2024–(BUSINESS WIRE)–Cyara , the leading AI-powered Customer Experience (CX) Transformation Platform provider, announced today that Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration, has named Cyara a winner in the Best of Enterprise Connect awards in the […]
Conversational AI solutions are quickly becoming a common part of the modern contact center. Capable of creatively simulating human conversation, through natural language processing and understanding, these tools can transform your company’s self-service strategy. What’s more, many conversational AI solutions can also support and augment agent productivity, and unlock opportunities for rich insights into customer […]
Conversational intelligence is becoming increasingly crucial in the contact center and customer service landscape. In any business, data is the key to making intelligent decisions that improve customer interactions, brand loyalty, and conversions. However, many organizations still struggle to draw actionable insights from conversations with customers. Conversational intelligence vendors leverage natural language processing and […]
Samsung is considering enhancing Bixby with generative AI capabilities, a development confirmed by a senior Samsung official in an interview with CNBC last month. “With the emergence of generative AI and LLM (large language model) technology, I believe that we have to redefine the role of the Bixby so that Bixby could be equipped with […]
In an era where artificial intelligence (AI) touches almost every facet of life, a groundbreaking technology is redefining our interaction with digital entities. Meet ChatGPT, an AI marvel that mirrors human conversation in ways previously unfathomable, intriguing both tech enthusiasts and casual observers alike. This AI doesn’t just respond to queries; it retains the ebb […]
Watch on YouTube. CX Today’s Charlie Mitchell introduces five contact center AI challenges. To run through them and share solutions, he’s joined by: Neeraj Verma, Head of Generative AI Strategy at NICE GM, ElevateAI by NICE Derek Top, Senior Analyst at Opus Research Both share their perspectives on each of the trends – as shared […]
One of the challenges with AI models today is that once you release the model into the wild, it can “drift” and become less effective. Researchers from UC Berkeley and Stanford recently released a study that revealed the performance of advanced large language models (LLMs) has experienced a dip, raising questions about their reliability and […]
Conversation Intelligence has emerged as one of the most valuable resources for contact centers in recent years. Today’s business leaders know that success in any competitive landscape depends on their ability to deliver sensational customer experiences. However, the only way to ensure you’re living up to consumer expectations is to learn from crucial interactions and […]
(Photo : Alexandra_Koch from Pixabay) Introduction We find ourselves at a pivotal moment in the evolution of technology and human-computer interaction. Historically, the human ability to understand and generate language has been a marvel of cognitive science, with infants acquiring language skills in early development stages. This complex process, while natural to humans, has eluded […]