Conversational AI Platform | Conversational AI Place | AI Chatbots Hub | AI Powered Customer Service | Conversational AI Solution | Virtual Assistants | Conversational AI Marketplace
Conversational AI Platform | Conversational AI Place | AI Chatbots Hub | AI Powered Customer Service | Conversational AI Solution | Virtual Assistants | Conversational AI Marketplace
NICE announced that it has been named a Leader in the 2024 Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report. For a complimentary copy of the report, click here. Aragon Research analysts evaluated 20 providers that include conversational AI technology within their intelligent contact centre (ICC) offerings, or providing solutions focused […]
Drift, a Salesloft company and the leader in buyer experience and Conversational AI, announced it has been recognized as a Leader in The Forrester Wave™: Conversation Automation Solutions for B2B, Q1 2024 report. Drift received the highest scores possible in 17 of 33 criteria. In tandem with this recognition, Drift also announced general availability of Site Concierge […]
I recently had one of the more bizarre conversations of my life. I was not talking with a human but with an artificial intelligence model capable of monitoring, predicting, and matching my mood. EVI is a new large language model-powered voice assistant from Hume, an AI voice startup focused on bringing empathy and emotional intelligence […]
Watch on YouTube. CX Today’s Charlie Mitchell hosts Elizabeth Tobey, Head of Marketing for Digital Solutions at NICE. After an introduction to the NICE Enlighten portfolio, they discuss each of its three core solutions: Enlighten Copilot Enlighten Actions Enlighten Autopilot They also share a quick video of each, bringing the solutions to life. To learn […]
CHICAGO, March 28, 2024 (GLOBE NEWSWIRE) — Vocodia Holdings Corp. (CBOE: VHAI) (“Vocodia” or the “Company”), an AI software company that builds practical AI functions, today announced that it has signed an agreement with a large utility services company to launch a pilot program for third party verification to switch energy providers. Vocodia’s solutions can […]
Watch on YouTube. In an exclusive interview from Enterprise Connect 2024, Rob Scott of CX Today speaks with Ryan Nichols, Chief Product Officer of Service Cloud at Salesforce. This engaging session delves deep into the transformative power of data in AI implementations, spotlighting the crucial role it plays in revolutionizing customer experience within the contact […]
Conversica, Inc, a provider of conversational AI solutions, revealed a new solution for marketing automation platforms (MAPs) that embeds AI-powered, human-like, real-time conversations directly into pipeline-generating marketing activities. The company’s latest advancement is designed to help marketers integrate Conversica’s Conversational AI solution directly into platforms such as Salesforce Marketing Cloud, Adobe Marketo, Oracle Eloqua, Hubspot […]
Nylas, the state-of-the-art communications platform giving developers universal access to email, calendar, and contacts providers through a single API integration, today announced a strategic partnership with Seasalt.ai, a leader in cloud communications AI technologies. Under the terms of the partnership, multinational companies harnessing both Nylas and Seasalt.ai can seamlessly build email and scheduling features into their applications and contact centers […]
Clinc Inbenta AmplifyReach FIS Nuance Communication Inc. Baidu Interactions Avaamo Facebook Solvvy Haptik Pypestream IBM Oracle Corporation SoundHound Rasa Mindsay Kore.ai Google (Alphabet, Inc.) Amazon Web Services (AWS) Cognigy Conversica Quosphere Rulai Saarthi.ai Artificial Solutions SAP Exceed.ai Kasisto Creative Virtual Microsoft Corporation The report delves into the current status of market development and upcoming trends […]
Hume AI has unveiled a new conversational AI called the Empathic Voice Interface (EVI), which incorporates emotional intelligence into interactions with users. EVI stands out by discerning the user’s tone of voice, enriching every exchange and tailoring responses accordingly, creating an experience that almost mimics human conversation. EVI represents a breakthrough in AI technology, equipped […]