Viber delivers personal AI services to users – Philstar.com

MANILA, Philippines — Rakuten Viber, the leading global platform for private and secure messaging and voice-based communication, has partnered with AI studio Inflection to bring its cutting-edge conversational AI expertise to Viber users in the Philippines. Filipino users now have direct access to Pi, enhancing their messaging experience through advanced conversational capabilities. With a name […]

Vonage launches generative AI for Conversational Commerce solution – iTWire

Cloud communications provider Vonage has launched its generative AI for Vonage Conversational Commerce solution. “Leveraging advanced generative AI capabilities that are seamlessly integrated with its Conversational Commerce solution, Vonage is arming businesses with the tools to create real-time and personalised connections with customers across platforms, delivering more meaningful customer data and streamlining operations through automation,” […]

Cyara Named Winner in Best of Enterprise Connect Awards – Yahoo Finance

Cyara Botium honored for Most Innovative Use of AI REDWOOD CITY, Calif., April 01, 2024–(BUSINESS WIRE)–Cyara , the leading AI-powered Customer Experience (CX) Transformation Platform provider, announced today that Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration, has named Cyara a winner in the Best of Enterprise Connect awards in the […]

The Top Conversational AI Solutions Vendors in 2024 – CX Today

Conversational AI solutions are quickly becoming a common part of the modern contact center. Capable of creatively simulating human conversation, through natural language processing and understanding, these tools can transform your company’s self-service strategy.  What’s more, many conversational AI solutions can also support and augment agent productivity, and unlock opportunities for rich insights into customer […]

The Top Conversational Intelligence Vendors for 2024 – CX Today

Conversational intelligence is becoming increasingly crucial in the contact center and customer service landscape. In any business, data is the key to making intelligent decisions that improve customer interactions, brand loyalty, and conversions. However, many organizations still struggle to draw actionable insights from conversations with customers.   Conversational intelligence vendors leverage natural language processing and […]

The Art of Conversation: Peering into the Mind of ChatGPT, the AI Conversationalist – yTech

In an era where artificial intelligence (AI) touches almost every facet of life, a groundbreaking technology is redefining our interaction with digital entities. Meet ChatGPT, an AI marvel that mirrors human conversation in ways previously unfathomable, intriguing both tech enthusiasts and casual observers alike. This AI doesn’t just respond to queries; it retains the ebb […]