Klarna’s Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours? – CX Today

Watch on YouTube. CX Today’s Charlie Mitchell hosts Tatum Bisley, Product & Technology Evangelist at Cirrus. We break down the recent news of Klarna’s OpenAI-powered chatbot that supposedly does the work of 700 full-time agents. In doing so, we discuss: The possible impact of the story on conversational and generative AI adoption in contact centers. […]

Conversational AI Market to Reach USD 54.81 Billion by 2031 As Revealed In New Report – WhaTech

The Conversational AI market has witnessed unprecedented growth in recent years, fueled by advancements in natural language processing (NLP) and machine learning technologies The SNS Insider report estimates the Conversational AI market size at USD 10.53 Billion in 2023, with a projected growth to USD 54.81 Billion by 2031, reflecting a significant CAGR of 22.89% […]

Conversational Commerce Market Research Explores Latest Trends and Future Aspect Analysis – WhaTech

Conversational Commerce Market to reach over USD 20.78 billion by the year 2031 – Exclusive Report by InsightAce Analytic InsightAce Analytic Pvt. Ltd. announces the release of a market assessment report on the “Global Conversational Commerce Market Size, Share & Trends Analysis Report By Component (Solution, Services), Type (Chatbots And Intelligent Virtual Assistants), Deployment  Mode […]