Chatbots used to be tinker-toys. You type, try to get help, but usually result in “please call support.” Well all this has changed. Thanks to advanced NLP (natural language processing) and AI (retrieval-augmented generation) chatbots are entire applications. They can answer complex questions, search databases, and invoke transactions on your behalf. Pretty soon we’ll be […]
As the instrument that will one day power flying cars, operate delicate surgeries, and even create new art trends, artificial intelligence or “AI” is often thought of as future technology. But if you own any type of electronic device—a phone, computer, tablet or even smartwatch—chances are you’re using AI every day, especially when it comes […]
In a pivotal moment for customer service automation, Tenyx – a leader in voice AI systems – today introduces Tenyx Voice, a comprehensive conversational AI solution for the enterprise. Backed by the team’s groundbreaking research in fine-tuning, the new AI voice product takes aim at elevating customer interactions and improving customer satisfaction with its unprecedented […]
Tenyx Inc., the maker of voice artificial intelligence solutions, today unveiled TenyxVoice, its comprehensive solution for automating enterprise customer voice interactions using large language models without having to walk through tedious menus on the phone. The company is led by a veteran team of AI and machine learning experts who approached current concerns with AI […]
Last week, Enterprise Connect 2024 took place in Orlando, bringing together a wide range of companies that specialize in solutions for customer contact centers and employee collaboration. One theme at this year’s conference was unmistakable: the omnipresence of artificial intelligence (AI), particularly large language models (LLMs) and Generative AI, across every session and discussion. There’s […]
Cyara Botium honored for Most Innovative Use of AI REDWOOD CITY, Calif., April 01, 2024–(BUSINESS WIRE)–Cyara , the leading AI-powered Customer Experience (CX) Transformation Platform provider, announced today that Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration, has named Cyara a winner in the Best of Enterprise Connect awards in the […]
(Photo : Alexandra_Koch from Pixabay) Introduction We find ourselves at a pivotal moment in the evolution of technology and human-computer interaction. Historically, the human ability to understand and generate language has been a marvel of cognitive science, with infants acquiring language skills in early development stages. This complex process, while natural to humans, has eluded […]
At the University of California Irvine Sue & Bill Gross School of Nursing, faculty members are developing ways for artificial intelligence to help deliver better patient care and improved outcomes. Amir Rhamani is a professor at the nursing school – and also a computer science professor at the Donald Bren School of Information and Computer […]
Hume AI has unveiled a new conversational AI called the Empathic Voice Interface (EVI), which incorporates emotional intelligence into interactions with users. EVI stands out by discerning the user’s tone of voice, enriching every exchange and tailoring responses accordingly, creating an experience that almost mimics human conversation. EVI represents a breakthrough in AI technology, equipped […]